Trail Appliances - Richmond

Absolutely terrible service by Richard the salesman, Lucky, store manager & Sampat from resolutions team. I bought appliance package for the whole house worth $40000.00 about a year ago. Got most of the appliances delivered 2 1/2 months ago. Suppose to give me fridge and freezer panels and handle in the package. Didn't give me those either. Dacor freezer didn't come with all the necessary parts, so it doesn't make ice. Bosch dishwasher didn't come with all the parts & power supplies. Fisher paykel dishwasher came damaged. My fault that it got installed like that. Now they don't want to get that sorted out. Not even repair it, Eventhough they gave me 2 year warranty on all appliances. No luck whatsoever after numerous emails and phone calls.
Now they don't even answer my phone calls, very disappointed. Would never recommend Trail appliances👎👎

Our family purchased 4 new appliances. We are on our 3rd refridgerator, 2nd stove and 2nd over the range microwave. Deliveries were delayed, we were charged extra shipping costs for replacements and the management's handling of the situation was very bad. I would buy another appliance from this business.