Serta Simmons Bedding

Verified by yext

Purchased a Simmons B/R World Class king size mattress set. Owned it 6 days - noticed body indentations and lumps developing. Contacted dealer, waited a month for rep to examine. Threads across top of mattress not attached. In order to sleep on this mattress (now 9 weeks later) one MUST find the specific shoulder, torso, humps and lumps and position one's self in that specific area. Purchased king sized mattress hoping to take advantage of full mattress area - NOT A CHANCE ! We are now sleeping on lumps and hollows. Forget trying to sleep in center - that is just a mounds that you will just roll off. We are now sleeping on 2 "twin beds" that are quickly becoming "hammocks". Letter in mail another month later from Simmons states - "it conforms to our standards of quality". Note to self: Steer clear of Simmons and the "quality". Simmons also states " the layers of the mattress will soften slightly as the mattress gets older". Pretty scary to wonder what it will become "as it gets older". Looks like we will be seeking out Better Business Bureau !