She's Fit

I went to the Langley She's Fit as I was interested in joining and wanted to see the facility. I mentioned my interest to the girl at the front desk and asked if there was a free trial. She said they have a 3 consecutive day trial but it is only available online and "not offered at the club". She said I should go home and request the trial online and then call to set up a time to come in. She said "We have a class I need to get ready for so I can't help you." I left feeling angry and discouraged and with feeling that I would not join this gym after all.

The hours at the She's Fit locations are frustrating and ridiculous!!!
Example: Sun 8am-1pm
I use to workout in the mornings before work at Just Ladies in Burnaby (they opened at 5am), but then had to cancelled my membership as I moved to Langley only to discover that the Just Ladies there had become a She's Fit and changed their opening and closing hours.
I can't workout in the evenings and can no longer workout in the mornings...so frustrating!
I don't understand why the new Club16 locations open early but that the stand alone She's Fit locations don't.
When will there be a Club16 opening in Langley that will at least offer us the same early hours?

I just started working out again. I chose this gym as its women only. My first impression is that it is run by very young adults who are not well versed in customer service/ or the equipment. I am upset that I have to spent 15minutes or more to find parking. When I mentioned this to the office personal they told me I am working out at the wrong times my friend. Excuse me???????I did not realize, I am working out at the convenience of the gym. PARKING IS HORRIBLE this should be stated before you sign me or anyone up to a contract. I get that I am only paying $14.99 a month however; does this mean for that price, I do not get any professionalism and the bare bones with knowledge ? I think this place seems run down and if your going to advertise TV's at least have all of them serviced and working. Also, there should be someone there who can answer questions that pertain to working out and getting the results you one needs. ( They advertise you can get a personal trainer however; this is extra) I think if you are running a business and are going to cut costs do not do it and make the experience for your customers unpleasant in the end your business will lose.....You should maintain professionalism at all times even if this means hiring 2-3 full time employees who will run it well and assist at all levels of fitness. I am not impressed with this gym..........

I have been a member since 2008. I bounce between all three Surrey locations, as my membership allows me to go to any SHE'S FIT location.
The last time i was at the Langley location, while doing my Cardio I noticed a personal trainer working with another lady. After I finished my Cardio, I placed my water bottle and towel on a bench, and proceed to grab some dumbbells. As i was walking back to the bench, the trainer had pushed my water and towel onto the floor and was instructing her client to use my bench.
So rude!
Weather she works for SHE'S FIT or is sourced out, she needs to learn some manners!
I'm giving 3 stars, because beside this incident, it's been pretty positive atmosphere.

Poor customer service. Unless you want to be patronized, belittled and yelled at at the frontdesk DO NOT voice your complaints. Oh and calling any woman over a certain age MAMM is so offensive. Going elsewhere. Will not darken their doorstep again. 2 thumbs down!!

I was working out on a Saturday at around 2:00 in the middle of my workout....on goes the vaccum cleaner and dust flying everywhere!! The noise of the vaccum is one thing and the dust is another...please please please clean after hours. It is just not logical and I found it very annoying.

So a friend of mine goes to this gym and she's a new customer and she apparently owes an additional $12. So my friend asks what its for and one of the rep actually says 'it was my mistake, you can yell or scream at me, or you can hit me or punch me if you want, or would you like me to slit my wrists?'
Wow, that's customer service for ya. Just a heads up, be very carefull with these people!!