She's FIT! Abbotsford

Verified by N49

I have been a menmber here for several years and recently I have noticed how rude the manager is to the staff. I overhurd her lecturing the staff on my last visit. Wich makes for a very uncomfortable experience. The staff seem to be less friendly because of this.Today as I saw her snap rudely at one of her staff. Mabey she should look for work elsewhere as this job seems to be much to stressful on her.

I signed up for a 1 year contract, with a 10 day cancelation term...that evening I went home and my husband expressed an interest in joing a gym WITH me...so I called the gym the very next day and told them the great news of my husbands interest, but that it unfortunatley meant I would be joining a gym elsewhere. They said no problem, send in a letter confirming your cancelation and all would be good. At this point I had not even gotten my photo taken for my official gym card...

I sent in my letter and my husband and I joined a gym...all was good, we had a fantastic time working out together...and I think it even brought us closer together as a couple!...approx 6 months later I received a call from Just ladies fitness stating that my account was in arrears...I explained the story...they didn't care...they admitted recieving my letter and understood full well my intent to cancel, but stated that since the letter I sent was not technically sent via "registered mail" that technically I did not cancel as per my contract and that my account was now being sent to collections and that the full amount of almost $500 was due in full now!...I was FLOORED!

To top that all off...I was diagnosed with breast cancer shortly after joining their gym and subsequently the new gym my husband and I had joined together...when they had called I had just had my mastectomy and was about to start a 8 months of chemotherapy, radiation and reconstructive surgeries, so my husband and I had ceased going to the gym while we prepared for the fight of our lives...while their collection agents called I was going through the chemotherapy (YUCK)...and they had the nerve to say I was lying on several occasions...I explained that even if I did not officially send the "registered letter" that they understood my intent to cancel and that alone (on a customer service level should have been enough) they disagreed...I explained then, that even if I did not cancel, I can no longer attend the gym now anyway due to my health issues and that under the assumption of compassion they should release me from this contract...they disagreed. I explained that I had proof of joining another gym, and asked them to show proof that i even attended their gym once...or asked why then did I not even have the membership card yet...

Throughout my battle with cancer I had to deal with this gym, the total lack of compassion, frequent times of being called a liar. (as if I was using cancer as an excuse to try and get out of the contract) due to principle I could not bring myself to pay for this contract. I own a business, am self empoyed have two young children and until now had perfect...and I mean flawless credit! but I have never....and I mean never dealt with a total disregard for common sense and customer service in my life!

The thing is I think the gym itself is beautiful, the equipment was wonderful, they had many classes and ameneties available which is why I wanted to join in the first place...but the customer service is awful...no matter how many times I explained my story they were rude and abusive, and no matter who I spoke with it was the same awful attitude! from entry level up to management...they all talked to me like garbage...as if they assumed I was just a slacker looking to get out of a contract because I was lazy...I mean it was just awful!

Perhaps the mentality of your typical "work out nutt" has gone to their heads too much and the "no excuses" to working out has taken on a whole new level of obsession...so much so that they cannot even tell the difference between a ligitimate concern or a lazy excuse. Whatever the problem...I would never recommend this gym...the overall attitude is bordering on abuse, it is just not a healthy environment and I found it disgusting.

As of now I have not paid this bill...and NEVER will...I have proof that I joined another gym, paid all those dues, didn't even get to the point of having my photo taken for their gym pass...the other gym even released me from my contract when diagnosed!!! But this gym is just appauling! my health is now on the upturn...and I will be taking this matter to a legal level...they had just gone too far :o(

There are many amazing gyms in the greater Vancouver area...Just ladies fitness, is unfortunatley not one of them!

All of these just ladies fitness locations are owned by the same company...and are now changing their name due to insane amounts of negative feedback to "she's fit" buyer beware!