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Purolator

2245 Douglas Rd, Burnaby, BC
12 reviews
Claim this business Last updated: Over a year ago
Listed in: Couriers
About Purolator

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2245 Douglas Rd
Burnaby, BC, V5C 5A9, CA

Contact information

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604--29-8-52
Business website

Purolator, Burnaby Reviews (12)

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12 reviews
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By AlexBC on Jan 21, 2017
Avoid this place! Go to FedEx, or any other. This is the waste
Careless, ignorant staff. Avoid by all means to save your time and contact with poorly behaved personnel.
Comment by Purolator on Jan 24, 2017
Hi ALEXBC,

I’m sorry to hear you had a negative experience with some of our employees.

Professionalism and courtesy is expected from all of our employees, at all time. If you could please send me the details of the incident to customer.care@purolator.com, we’ll follow up with the appropriate management team.

Thanks,

Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp
By non-member118905 on Aug 11, 2016
zero service
Not deserving of even half a star. This is the worst delivery company I have ever encountered. Don't tell me that drivers do not carry cell phones. Pick up the phone and call the recipient instead of just sending the package back. Makes no effort to troubleshoot the problem.

Multiple attempts to talk to someone in support leads to no where - endless wait time . They take days to reply to email and by the time they do, they shipment already gets returned to sender. Chat is pretty much useless too because their own people can't even correct the problem. I don't know how companies like this stay in business. Honestly I would use Canada post anytime even though they threaten to go on strike every few years. At least they get the job done.

This is the second time they are trying to deliver my package. Both times they couldn't figure out the address. I've had stuff shipped to the same address via canada post and all arrived on time. Not sure what kind of people purolator hires. Maybe they don't understand English.
By non-member113535 on May 17, 2016
crappy customer service
worst service existing. unfriendlinest drivers,i wish our oroduct dispatchers would smarten up and drop their contract with purolator
By non-member105931 on Mar 09, 2016
Bad delivery service
There was 3 people home when my daughter's package was delivered. But did not receive knock or ring door bell. When I went out to walk our dog just before 3pm, saw notice left at 2:40pm that "we missed you". Now have to go to Burnaby to pick up parcel. But office is only opened until 6pm which means my daughter won't be able to pick it up. Plus they don't open on weekends. What kind of service is this. Will definitely never use Purolator again. Come on, doesn't the company realize it's year 2016 and not the dark ages. Should be more flexible in office hours.
By Argyll98 on Dec 05, 2015
PUROLATOR THE WORST
Dont EVER EVER request Purolator for delivery. I live in Caulfeild , West Van, As per the other writer, the Purolator delivery guy vaporized in 5 secs with a note to come to Burnaby to get my box !! Are they nuts, its 30 min drive and 2 hrs of my time.
They do not deserve to be in business !!
Comment by Purolator on Dec 19, 2015
Hi ARGYLL98,

Please accept our apologies for any inconvenience that may have ensued.

You can request to have your shipments redirected to our Lonsdale retail: 1109 Lonsdale Ave,
North Vancouver, BC V7M2H4. We can also schedule a second attempt of delivery, upon request.

Please don’t hesitate to contact us directly if you have any questions or concerns at customer.care@purolator.com

Thank you,


Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp
By non-member76390 on Sep 06, 2014
0 Stars is not low enough
One if the worst shipping companies here in Burnaby, BC, Canada. Twice in one week, for two different packages, the driver never knocked or even ringed the doorbell. They just left their notice card, for both different packages at two different days I repeat. They are not opened on weekends, they open late and close early, customer service reps are VERY rude, how the hell do they get these jobs? Because Purolator doesn't care and has very low quality standards. Oh and did I mention they will only hold the package for a maximum of 5 days. So if they "tried" to deliver on Monday, and you can't pick it up until the end of the week cause you work and are busy, then too bad, they ship it back to the supplier, and you would have to repay for shipping again with these a$$holes. The next time you buy something online, always make sure you find out who they ship with. The only pleasant shipping company to deal with is Canada Post. They are open early, and close late at night, they will hold your packages for 15 days or more, they are cheaper, more reliable, and a whole lot friendlier to deal with than Purolator. It's too bad the government is shutting down Canada Post, since they are government owned. If everyone starts shipping with Purolator, I will never buy anything online again.
By non-member67266 on Jan 04, 2014
Terrible service!
When it says out for delivery on their web page , no one came to deliver your package!
Comment by Purolator on Jan 22, 2014
Hello,

I sincerely apologize for any inconvenience that may have ensued.

I’d like to look into this for you, please send me the details at customer.care@purolator.com/ .

Thank you,

Catherine
Customer CareTeam/ Purolator Inc.
E-mail: customer.care@purolator.com / Twitter Handle: @PurolatorHelp
By non-member35234 on Sep 28, 2011
The delivery is not working
two weeks ago, I ordered Dell laptop, it sent by Purolator, I live at apartment, so I put buzz code on my order, tracking online, and wait for delivery, yesterday it suppose to come from online info, but it did not, I called customer service, gave address and buzz code again, today, I wait at home for whole day, but did not come, online info shows 12:12 it rescheduled ....., I called again, CSR said it reached my home at 12:12, but I am not at home, but I was waiting at home whole day, I was at home at that time. tomorrow, they re-delivery, I have to stay home, OMG, 3 days wait at home, but not sure it will come......or Never@
By Snoozen on Jul 27, 2009
Always waiting
I am adding to "Still Waiting" review. I have live in Burnaby now for five years and Purolator has always done the same thing to me. They can never fined me, it is the same driver and she has been to my place more than five times. But, for myself it always seems to take them at least four or more weeks to deliver. When I call them or they call me they always tell me I can pick it up. I have complained to customer service every time I get a package but nothing seems to change this depot. I am often left wondering if they do not kept customer's packages for themselves.
By non-member12429 on Jul 13, 2009
Shoddy delivery ethic
Ok So I run a home based business, and sometimes I get packages that are very time sensitive. If this is your case NEVER I repeat NEVER use Purolator. I have had 3 packages sent to me via Purolator in the past 6 months. Each time I have been at home awaiting it's arrival, and each time the delivery guy has had to have quietly run up the steps and slapped the 'you weren't home' notice on the door, and run away!

The most recent one was on Friday. I can see maybe not hearing the door once, but this has been ever package ever sent via Purolator. I had a meeting set up with my lawyer to sign these documents to send out that afternoon. It was very time sensitive, and If I could have gotten my hands on the guy...well...you get my drift. When I called their dispatch I was told they had no way of contacting the driver to get him to come back! Yeah right. So I couldn't even pick up the package until Monday morning because the idiot had it on his truck.

I can't see why anyone would pay good money for overnight service with purolator since you end up doing their job for them. I am loathe to give them one star.
By non-member7182 on Dec 30, 2008
Still Waiting
I ordered something online and they sent it via purolator. I was following the traking via internet. It was delayed a few days due to weather - fine. So I called to ask if I could pick it up myself - they said that they couldnt find it and it would be delivered by the next day. It wasn't as weather was a factor again. Then Xmas came and went. It was on truck for delivery on the monday. Then all of a sudden it was not coming due to weather again - except the roads were clear. I then called them to ask if I could pick it up again - they said that the driver wasnt back yet. They said that they would call me......um still waiting. I really wanted this package before xmas and paid extra for air...... its more than a week late.

j
By non-member1529 on Mar 05, 2008
purolator & parking
I tried to take a package to Purolator in Burnaby yesterday, but there was no where to park. I circled around for a few minutes and then I left. I'm taking the package to the competition today.
Dave
Comment by Mystique on Mar 04, 2008
I don't blame u! Nothing makes me decide not to partake in a certain business than lack of parking, especially since I need handicap parking to do so! :)
Comment by jennifer on Mar 05, 2008
no place to park? oh my goodness!

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International air courier logistical company offering package tracking with free software.
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604-298-0920
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