Cubeit Portable Storage - Burlington

Had the WORST experience with this company. After reading reviews not sure how this has this high of ratings . This would Have gotten 5 stars on pick up and moving it but the delivery….. HORRIBLE EXPERIENCE

I scheduled my pick up with my movers on Monday Jan 5th. Took the day off work drove in a snow storm to Burlignton location at the time I was supposed to go , just to pull into the lot and not know where I was going or having an direction, signage or clue. I called customer service right away and told me to drive to the way back of the building? Anyways found all the cubeits. I then called a second time back to the same customer service as my number on my storage unit wasn’t viable and didn’t look like a few others neatly placed for pick up. I spent 35 minutes with my movers trying to locate my number. I found it under 5 other units! Not ready to be picked up that day and no way to access it( see uploaded pictures)

I then called back a 3rd time and the agent said “no pick up is tomorrow” when I asked to speak to a manager the manager informed me no the pick up was today and he had no clue why it wasn’t ready to be unloaded. I wasted $500 paying the movers to basically just go home as we wouldn’t be able to do the job that day.

I then called back and arranged delivery to my new address. I got a voicemail from a manager saying “ALL FEES WOULD BE WAIVED” , this is indoor rent in the story since he failed to mention that there was a charge for “gas and negotiable driver fees “

Anyways they schedule my delivery for today . Between 7am and 7pm. I hired ANOTHER set of movers . I get a text at 11:39am saying our truck will be at your house in 15-45 minutes. I call the movers to come for 12;30pm.

At 12:35 everyone was there ready to help. No cubeit no truck . I call customer service AGAIN at 1pm saying okay now it’s 1 hour late I get this answer “well we can’t call our drivers it’s against the law , and maybe there is traffic “ how does this make sense ? Why would they tell you a time before the driver punches it into the GPS. I asked that agent to speak to a manager .. he said yep as long as I put a claim in by 2pm today a manager will call you back by end of day…. Well end of day happened NO call back. Also I am getting charged for the delivery of $115 , I’m not sure what else will get charged but will wait and see.

I have warned all my contacts already, the movers I used today and the movers Monday to warn their clients about this company. I will continue to tell the public how HORRIBLE of an experience this is. No one will even call you back from a higher up position. What a horrible company

I highly recommend Cubeit for your storage solutions needs. We called for the rental and it was dropped off within 48hrs. Having the cube in our driveway during our renovation was very convenient. The communication from the folks at Cubeit was fantastic every step of the way and the price was reasonable. To make it even better, they are a Canadian company. Thanks Cubeit!

It was perfect for us, we packed at our own pace, no problems with pick up and delivery even though we are in a new subdivision, not on maps yet.

Customer service reps are incredible. They are very focussed on ensuring a seamless and positive experience.

Very organized, everything went smoothly, and nice people! I would recommend Cubeit over the other big competitor who attempts to make their website look Canadian while their head office is in Texas. Cubeit is Canadian based in Calgary.
Thank you so much!!!

Exceptional service! From beginning to end, everyone I’ve spoken to Tabatha, Erin, even the cube delivery gentleman was awesome! This company has made our move and storage experience stress free, accommodating changes and making sure we have everything ready for the next house. It’s been a very long time since I had a good experience with a company like this. I strongly recommend this company to anyone looking to move, and storage. Cost effective, amazing service, and a Canadian Company! Thank you Cubeit for a seamless move experience!

Great service, on time, great communication and scheduling, convenient and best of all, local.

Wonderful storage units, very convenient BUT, I specifally requested a text before they arrived for delivery but was sent 2 texts one immediately after the other. First one said they would be at my home within 6 to 36 min. The second one said they were already delivered???
I wanted to meet them at my home to confirm drop off locations!
Oh well!!!

They met all promised dates, notified me on day of delivery and then when they arrived and when they left. Took care in the drop and put container exactly where I requested.
Customer service was very informative and everything happened just as they outlined.
I would use them again in a heartbeat.

Wasn’t aware that we were eligible for a discount with Costco. Alysha was fantastic and got things looked after. CubeIt is the best in customer service!!

I had a Cubeit Portable Storage unit for while my home was being renovated. Through all of my interactions and requests, the team was very responsive, helpful and professional. I would highly recommend Cubeit.

Excellent group to deal with. Easy to schedule, driver placed the cubeit in exactly the right spot and took care to protect our patterned concrete driveway. The unit was spotlessly clean.

Originally ordered a single 16’ container for a whole house renovation (flooring and painting). At the time of the confirmation call, it was determined that I needed TWO containers in order to fit all my furniture. The agents quickly secured another within 36 hours of delivery. (Containers were in short supply due to local flooding). When driver Gardner arrived he expertly fit two containers back-to-back on my driveway and the move when very smoothly to the containers. Just note to use short shackle padlock for doors.

Ordered on line was very easy.
Agent called worked with me to get it as close as date I could. Arrived when they stated first thing. Worked with me with tight deadline to get picked up .
Exactly how they described . Sent a lock that was packaged and brand new.

I was really impressed with the service we received from Cubeit and can’t stress enough how seamless the overall process was; from the communication, to the friendly driver, to the quality of the container, the timeliness, and of course the absolute convenience of the container being delivered right to our home - helping out family clear out, clean and stage our house over a 4-day period to get it ready to list for sale was a lifesaver for us. Highly recommend!

Needed storage for a few weeks to redo my garage floor . They delivered the same day helped me out greatly. Called for pick up and picking it up the next day I called . Great service

Bailee has been a great help with coordinating our confusing booking! She also found a big error that the previous person I was working with made last week so luckily we were able to get everything organized quickly! Thanks Bailee! Let’s hope the drop off and pickup are as successful.

Hiring Cubeit made the first part of our moving experience lest stressful. We were able to move items and store them which made the staging of our existing home so much easier. They are prompt on their pick ups and drop offs. I would highly recommend the for your next move or storage issues

It was very easy to set up order/delivery of my storage cube. Since having it delivered, when I call to speak to someone, I get an answer immediately and everyone I have dealt with has been very friendly and helpful

We had a terrific experience with Cube It and especially thank Maggie Laframboise for her awesome customer service and going the extra mile!!! We will definitely use them again for our renovation clients!

I had the pleasure of dealing with Tamicka on more than one occasion and she was excellent. She was well informed, responsive and had excellent followup to my questions. Thank you!

Their promotions online are misleading especially the free delivery. They also don’t accept the costco perks and not even mention about it during the sales call and if you learn about it they wouldn’t adjust and just say that you just need to know it yourself and they won’t do anything if you already placed the order!!! Simple thing but they wouldn’t accommodate it! Delivery drivers are great though!

* Update: Case manager David helped me resolved some of the problems. Overall, really liked the services they offer.