Access Storage - Stratford

My experience has not been great using this company's service, I rented a unit when I downsized my living arrangements, since I've started renting, in this time they have raised my fee repeatedly doubling my original fee, if you need short term I'm sure it would be fine but I feel gouged by the company and when I inquired as to the justification to the rise in fees I was left unanswered and my contact was ignored, there are other storage companies that offer better service at a better price and don't jack up the price because there's no legislation to prevent them from gouging thier clients. Before considering Access storage, Check other local storage companies that offer just as good if not better service without ripping off their longer termed customers. And don't go for the free 4 weeks offer, it actually is not free when you do the math because this charge is every 4 weeks (28 days) not month to month as most people think, in light you make more than 12 payments/year. I'm sure the staff is friendly but that means nothing to the cost and purpose of the unit as a company, in addition to this issue, my unit is in poor condition for the price I am paying and the security is very slack, no prevention of theft from what I can see. Storage unit is off common public areas, cameras do nothing to prevent it and the entry and storage doors are fairly insecure and can be easily broken into and stolen before anyone can do anything about it, I'd recommend looking elsewhere if you value what you store, insurance is offered for extra but only covers a certain amount so don't store anything expensive and it can never replace heirlooms or personal treasures. Overall I would not recommend using this company for storage if you have the option.

Very Friendly and Helpful ladies in the office.
Great experience

Exceptional customer service. Clean units. Great prices.

Good location and the manager is great! Answers all questions and gives thorough answers. Once I didn’t have my unit closed properly and she notified me right away.
My only request would be to have the outdoor units with better climate control.

Everyone at Access Storage is very professional and extremely helpful. I love chatting with them and I always leave with a smile on my face. I will recommend this Storage facility to all my friends and family.

The girls that run this office are phenomenal. Super friendly, and when I had a small issue with one unit they were accommodating and solved the problem promptly, I cant say enough nice things about the staff at this location

Have rented from here multiple times and it get worse every time.
This is the last time I'll ever be dealing with them.
Refuse to accept cash for payment.
Unit was filthy when first rented.(still had garbage in it)
Can't get ahold of staff when you call.(redirected to ai assistant)

Very polite and helpful staff. Great communication as well. Very Happy

Angela and Ally were fantastic to deal with before the holidays. Clean location would highly recommend this location.

I had 3 units rented here and retained those units for a year and change I never had any issues getting in contact with support or getting access to my units at any hour of the day or night I highly recommend this place if your looking to store anything in the long or short term.

Went in office to let them know I would be leaving 20 days before the month that I had paid for and was told I could not be reimbursed even though when I signed up I was told I could cancel at any time. The catch they tell me is because I paid with my credit card I cannot be reimbursed. I signed up with credit card payment as I was advised by them it is easier and I would not have any late charges.

Facility is clean and well run. Angela is excellent at solving any hiccups or issues that may arise. Reasonably price. In a convenient location just off Lorne Ave and Downie

Very professional and great customer service. Angela was great to work with and immediately follows up if you have any questions. Good pricing and great service, strongly recommend!

Excellent client experience! The unit is perfect for our needs and as described. I recommend.

Nicole was very helpful, kind and accommodating through a difficult time.
Thanks Nicole

Very pleasant and friendly people, clean units.

Great place
Sandy

The staff here are always wonderful and helpful. Nicole made the process of upgrading to a larger unit easy and seamless. Units are clean and secure

The staff is friendly & professional. The storage housing & unit is clean, well maintained & in good condition. The rates are reasonable. Access is allowed 365 days a year between 8am-8pm. As stored items are not covered by my tenant's insurance policy, I was able to purchase Access Insurance to protect my belongings. I am happy to be a new client with Access Storage :)

Easy to get everything in place. Reasonable price. No issues while using the unit and accessing it.

I came to the office with a sensitive situation requiring short-term storage. The ladies were both very empathetic to the circumstances and helped me find the most suitable and economical solution for my needs. Thank you for everything!

Staff were pleasant, polite and efficient. Driveway areas were at times full of potholes but that was rectified relatively quickly. Area was kept tidy. Gate access manageable, I have some mobility issues.

You can find storage anywhere, but you'll be looking a long time before you find customer service this great. Abu went above and way beyond to help me find a storage solution on super short notice, and was pleasant, professional, and double-checked to make sure everything was good and I had no further questions. Cannot recommend highly enough, or express how grateful I am for the help. If you're looking for self-storage options in Stratford, you've found it here. Quit Googling and just call them.