GoodLife Fitness Club

the good life has moved somewhere else

When my wife got breast cancer, she tried to cancel her membership with Good Life over the phone. She had not attended in over a year anyways, and never belonged to Good Life in the first place. She was automatically adopted when that women only place on Weber St. was bought out.

A few months later I realized they were still charging my account a small fee that they described as a "hold" fee... About $20 every two weeks. I put a stop payment on it, hoping they would buzz off.

I called the place and explained to them what was happening, and they said they'd sort it out. A few months later we get a bill for $130, and they're saying if we don't pay it they'll go to the collectors. I tried to explain to numerous reps over the phone that my wife probably hasn't felt like doing deep knee bends or tricep pull-downs, you know, DUE TO THE CANCER, and the fact that her membership, as far as she knew, was effectively cancelled months earlier.

They didn't care. They made me pay. They would not connect me with a manager or a supervisor, because as they said, "managers don't attend calls". And apparently they don't attend the sites either. HERE IS THE REVIEW THEY DESERVE FOR BEING SO COMPASSIONATE.

Do not use.