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About Palm Beach Mega Tan
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Love this place best tanning salon I’ve been too Megan & Caleigh are the sweetest and always helpful
Hi Kristi,
Thank you so much for your kind review. We appreciate you as a customer and look forward to seeing you on your next visit!
-PBMT
Absolutely horrible customer service. I stood there for about 10 minutes having to listen to the employee talk to her friend. I wasn’t acknowledged at all. I had to hear her complain about her job, how she models part time, her and her boyfriend are applying places… like seriously, I just wanted a tan. She still didn’t acknowledge me even after I got tired of standing so I sat in the chair and waited. It was like I didn’t exist, and I ended up walking out. I couldn’t even get a tan in!! Ive been a customer well over 20 years there, I won’t step foot in there again after this rude experience. Unfortunately I really liked the beds there, but customer service is key and this girl clearly doesn’t care. I’ would actually like to get refunded for my remaining minutes also. This was today, roughly 4 o’clock.
I was very disappointed with the energy of this place , the beds are fine but the customer service was beyond disappointing half the time when I would be walking in the employees were on there phone and never smiled once or even said hello. Every single girl was stand offish. One of the girls was helping me purchase a Tingle tanning lotion and instead gave me a regular tanning lotion. I went into the room and didn’t use it ( I used my regular lotion I already had) and came out and told her she had given me a non tingle and wouldn’t exchange or refund the product. I was annoyed as she was supposed to be helping me, and so I was stuck with a $70 lotion that I didn’t want and wasn’t able to return it even though I did not use it. To say the least there staff needs a revamp. I will no longer be going to this tanning place.
Hello Hope,
There seems to be a misunderstanding on both ends about your lotion purchase. We will help rectify this for you as we strive to provide great customer service. Our Management team will be in touch with you.
Hope to see you soon,
PBMT
I haven't gone for a spray tan in quite a while since my prom which was at this tanning salon, although the first experience was not the best, (parts of my legs were not done), the employees were very helpful, gave me advice, and I had it redone.
From this experience I wanted to go back as I have a concert tonight. I told the girl there who was very stand-off ish from the get go that I'm not educated on spray tans and that I forgot what I had gotten last time, but had told her on the phone it was for tonight. Only after the fact did she mention that it wouldn't be visible until tommorow as bronzer works instantly. No hello, goodbye, or advice, when we brought up how we were disappointed as the whole purpose of the $60 tan was for tonight. These are not cheap and when you tell someone who is educated the single purpose for getting it for it to be all for nothing is very aggravating. Not going back.
From this experience I wanted to go back as I have a concert tonight. I told the girl there who was very stand-off ish from the get go that I'm not educated on spray tans and that I forgot what I had gotten last time, but had told her on the phone it was for tonight. Only after the fact did she mention that it wouldn't be visible until tommorow as bronzer works instantly. No hello, goodbye, or advice, when we brought up how we were disappointed as the whole purpose of the $60 tan was for tonight. These are not cheap and when you tell someone who is educated the single purpose for getting it for it to be all for nothing is very aggravating. Not going back.
Hi Samantha,
At your spray tan visit today, you had read through and signed our customer education spray tan book, acknowledging all spray tan related information. This included information pertaining to why certain areas of the body (such as the legs) may not be able to retain spray tan solution as well as other areas; how long a spray tan takes to develop; and if you need instant colour for an event on the same day, then a bronzer additive will provide you with that instant colour which you did not want. With, no phone call with this particular employee was received prior to your visit. We had mentioned that you should wait 24 hours to shower to optimize your spray tan results which may have been misheard and/or misunderstood.
We strive for excellent customer service and hope you do return again,
Sincerely,
PBMT
Friendly staff and clean rooms.
Always greeted with a smile, and are knowledgeable when asked questions in regards to moving up to different tanning beds.
Glad i started going here!
Always greeted with a smile, and are knowledgeable when asked questions in regards to moving up to different tanning beds.
Glad i started going here!
love the place and staff. however would like to make one comment. During the recent snow storms, the floor of the rooms can be very wet from us, the customers leaving their boots on the floor. May i suggest a small boot tray to be placed just inside the door. Very cheap remedy and customers dont have to stand on a wet mat. Just a suggestion
Great prices. Friendly staff.
Open seven days a week but close 8pm weekdays
Open seven days a week but close 8pm weekdays
Hello Tamara,
Thank you for your 5 Star Review.
We appreciate your business!
PBMT.
I love this tanning salon however I did not get good service from one of the employees when I was just there. She wasn't at the front desk when I arrived. She then came out and sat in the chair and went on her phone making a video and pointed at the sign when I asked her about packages. She seemed really disinterested in being at work. I have never had this experience there. All of the girls have been wonderful. Rooms are clean and it’s a great place to tan. Very disappointing to receive service like this when I have been a regular customer.
Hi Kathryn,
We are sorry to hear about your experience as we strive for excellent customer service. We hope to see you again soon!
Thank you for your 5-star review Tina! Looking forward to seeing you again soon.
I've had such a great time at this place. The beds are wonderful!! It's so clean and tidy. The staff though!!! So amazing! And really, very kind. I'm sure we can all relate on having a terrible day then walking into (what's my)almost favorite place and walking out feeling like a million dollars. They have a customer for life.I'll sing the praises of this place and their great staff to anyone who will listen. Give it a try. You won't regret it.
Hello Enia,
Thank you for the great review! We appreciate your Business!
Thank you so much for your great review Jennifer!
We appreciate your business!
Awesome Spot! Always beds available and staff are just great!
Hello,
Thank you so much for the great review!
Thank you for your kind review Niky!
Good tanning place. Nice staff.
Staff is super friendly. Tanning beds are awesome always clean never a mess in the rooms. Great price I've been to others but I'll stay with this one it's the best I've been to and I've been to several. I've actually been going here now
for about 3 or 4 Years love this place and again the girls at the desk are absolutely awesome very friendly
for about 3 or 4 Years love this place and again the girls at the desk are absolutely awesome very friendly
Hello Brian,
Thank you for the amazing review! We appreciate your business, and hope to see you soon!
PBMT.
Thank you Alex we appreciate your business!
Normally I have had good experiences here
Today totally disappointed in the standup #7 room
This was my first time in this room I always have used 15
Towel was used
Counter was filthy in the room
With the sanitized sign on it !
When I asked to have a new towel the receptionist directed me to just grab one in the room in the hallway
Totally disappointed
not the Normal service or quality I’m used to especially for the cost
Today totally disappointed in the standup #7 room
This was my first time in this room I always have used 15
Towel was used
Counter was filthy in the room
With the sanitized sign on it !
When I asked to have a new towel the receptionist directed me to just grab one in the room in the hallway
Totally disappointed
not the Normal service or quality I’m used to especially for the cost
Hi Kim,
This has been followed up on with our on site management team.
This is a misunderstanding as our sanitization signs in our stand-up rooms are placed on the glass shelf as it's not a bed that we can lay it on. That way customers can see that the entire room is sanitized instead.
We strive on cleanliness and hope to see you again.
Thank you Nelson! We appreciate your business!
Thank you Colleen! We Greatly appreciate your business!
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Additional business details
Email address:
info@palmbeachmegatan.com
All Palm Beach Mega Tan salons carry state-of-the-art tanning equipment, designed exclusively for Palm Beach Mega Tan. Equipment is cleaned and maintained based on a computerized maintenance schedule. We guarantee lamps will be changed long before the manufacturers' recommended lamp life expires.
