Wedding World

I ordered my dress on January 4, 2012 and i had asked if that was enough time for it to get here or if I should put a rush on it. I was told that I had plenty of time. It is now the middle of June and my dress is MIA. I went in 5 weeks ago and was told it should be in within a couple of weeks. I waited 3 weeks and called to follow up. I was told it should be here any day. I called again one week later and I was told it should be here soon. Well, with 5 weeks left until the wedding and the dress needing to be taken in a size and other alterations I can't rely on soon and any day. I had to go and buy another dress and I don't know if I'll be able to get my deposit back. I am not impressed!

I have been engaged for a while now and just stated shopping for my Wedding Gown. After been to the West Edmonton Mall and was very disappointed in my Wedding Gown Shopping. I made a appointment to go to Wedding World to look at some Wedding Gowns I had a great selection to choose from and the Staff was great! I have found my dress and accessories for my special day coming up in the Summer!! Thank You aqain Wedding World you LADIES ROCK!!

On January 2nd I made the decision to call my bridesmaid to setup a date and time to get together to go shopping for a bridesmaid dress in Edmonton as she lives there and I live in Moose Jaw, Saskatchewan. We decided the Weekend of January 21st and 22nd was going to work for both of our schedules. So on January 6th I made a phone call to Wedding World to see if we needed an appointment to try on bridesmaid dresses and, if they carried the Alfred Angelo collection. I was assured more than once I did not need an appointment to come in and try on bridesmaid dresses and that yes they carried a wide variety of the Alfred Angelo collection in many different sizes, and colours. So I said perfect we’ll be there in two weeks see you then. The girls on the phone were fantastic, or so I thought. I drove up on January 20th in the evening. We woke up the next morning Saturday January 21st and went to the store. When we got there we dove right into searching for a dress. My mother had decided to come with me to try on Mother of the bride dresses. She grabbed one and headed for the change room to try it on. My bridesmaid and I grabbed 6 or 7 for her to try on and made our way back to the 8 OPEN CHANGE ROOMS. We were stopped and asked by a bridal consultant if we had checked in at the front desk. I said “no the sign said to only check in if you had an appointment” she replied with “ well I can take those” nudging at the dresses we had chosen. We handed them over to her and she continued, “You can’t try these on without an appointment.” I replied with “Well I phoned two weeks ago and was told we could try on bridesmaid dresses without an appointment, we drove 7 hours from Saskatchewan to come here specifically to try on dresses, is there nothing you can do for us?” she just looked at me and said “Nope, sorry you need an appointment, I’ll put these back”. I died, I went to the front desk and asked to speak to a manager. They said he was busy. We went and sat down at the front of the store to put our shoes back on. I got on my phone right away to other bridal stores. Talking as loud as I could without appearing as if I was shouting I asked the lady on the other end of the phone “Yes hi! I have driven all the way from Saskatchewan today to try on bridesmaid dresses do you need an appointment to come in and try them on… oh no you don’t? ok great, do you carry the Alfred Angelo Collection? No ok thank you”. The manager came over slowly while fixing mannequin’s and dresses on his way said “Hi ladies how’s your day going?” I said “Not very good, I called her two weeks ago asked if we needed an appointment to try on dresses they assured me I did not and now I have driven all the way from Saskatchewan to try them on and your consultants are less then excited to help me so I’m taking my business else where.” He half assed apologized, blaming his front desk staff which he should’ve trained properly and walked away. I phoned 3 bridal stores all not needing an appointment to get in but did not have Alfred Angelo in stock. I called one last one “Career Girl Bridal”. No they did not need an appointment and, “yes we have a very large selection of Alfred Angelo bridal and bridesmaid dresses, please come in anytime.” So we got in the car and left to career bridal, they were so fantastic I have since ordered my dress, and my 4 other bridesmaids dresses from there in the last two days via email. They even rushed the dresses at no extra charge. I was so impressed with their services, there is a reason they have been in business for 50 years! I hope Wedding World goes out of business which I have no doubts after reading some of the reviews already online of this location that they won’t survive. Do yourself a favour, save yourself the hassle and don’t go to wedding world!

I came to this bridal shop today with my daughter and her 3 bridesmaids to try on bridesmaid dresses and even though we were told on the phone we did not need an appointment, apparently we did. The girls were just standing behind the counter there didn't seem to be anyone else even in the store. They told us we could book an appointment for 30 minutes from then. I said what are you doing right now that we can't start looking? and she looked at me blankly and said we can get you in in half an hour and that's all. We left and after falling on up some reviews online we took our business to career girl bridal who were amazing.

Got ignored both in person and when trying to make an appointment.

Staff is rude not helpful at all and they order the worng size dresses then what you ask for never go here

Unfortunately we can't give Wedding World a zero, because that is what they would get. If we had read these reviews before we went there, we wouldn't have darkened the doorstep. Dresses were suppose to be here July 8th, and finally arrived 2 weeks before the wedding now. Alterations needs to be done, and are being quoted as rush jobs and are going to cost $180.00 for the one girl. Manager won't take your calls, or speak to you in the store until you force her to. When you call there to inquire about your dresses, you have to talk to the Manager, who is always "in a meeting." We were told that and then walked into the store, and guess who was standing there and had answered our call on the phone. The consultant who helped us, didn't pull the dresses my daughter wanted, and finally told us to 'just go pull your own dresses.' Another consultant actually came and tried to take a dress 'off my niece when she had it on.' My sister-in-law had to step in and tell her she was not having the dress until we were finished with it and to get away from her daughter. She literally had her hands up to my niece and was going to take the dress off her.

Also, the seamstress has now said, 3 days before the wedding, the dress is the complete wrong dress for my niece and the measurements are no wear near correct.

What ever you do, do not go to Wedding World. If you want a great Wedding Dress Gown experience, go to URBAN BRIDE in Edmonton, now there you get wonderful service.

Never shop here, i bought my bridesmaid dresses through wedding world and was told that because we purchased the rush we would receive the dresses in 6 weeks. After the 6 weeks was up i called the store only to be told that i would receive them only 2 weeks before the wedding which was months away! The owner even went as far as to call me a lier when everything was writen in the contract. This is a horrible place! don't let them spoil your special day!

What an awful place. After paying the rush fee on a dress and told it would be 4-6 weeks then 8-10 weeks, then sooner than twelve weeks the owner told us it would be FIVE MONTHS and refused to refund our rush fee we were charged. I cannot stress enough DO NOT BUY FROM THIS STORE!! I have filed a report with the bbb and am in the process of getting a refund. I have bought the EXACT same dress online from the designer for a third of the price and guess what? two months. Someone isn't doing their job.

I do not understand why a business would have a telephone if they do not answer it. I understand that you maybe understaff or busy but honestly, i've been calling them for two days from 10-3, for every hour. I have not received any answers. Are they still in busy, or failed to delivery wedding dresses on time hence afraid to answer the phone.

I'm waiting for my wedding dress and have not receieved any answers from the company. No reply back and can't get a hold of anyone. the store is not super close where i can pop in. No one can tell me if my dress is on it's way, being shipped, has been shipped, or will be shipped?

Not very happy and will not recommend to anyone

Where to begin! This store doesn't deserve a single star! The bride's dress showed up a month late. They ordered the bridesmaids dresses 3 weeks after the order was place in the store then expected us to pay the rush fee of $90.00. After multiple phone calls and having the dresses show up just 2 weeks before the wedding (while we planted our selves in the store awaiting the truck), a sobbing bride who was ready to leave the dresses she loved was ready to buy all of the dresses off the rack, we finally received the dresses. We were told the manager/owner would call, still to this day we haven't heard a word. The staff paid for the rush fees for the dresses so that we wouldn't have to go else where or try to figure out where to begin! I wouldn't waste your time or money stepping foot in this store

Where to begin! This store doesn't deserve a single star! The bride's dress showed up a month late. They ordered the bridesmaids dresses 3 weeks after the order was place in the store then expected us to pay the rush fee of $90.00. After multiple phone calls and having the dresses show up just 2 weeks before the wedding (while we planted our selves in the store awaiting the truck), a sobbing bride who was ready to leave the dresses she loved was ready to buy all of the dresses off the rack, we finally received the dresses. We were told the manager/owner would call, still to this day we haven't heard a word. The staff paid for the rush fees for the dresses so that we wouldn't have to go else where or try to figure out where to begin! I wouldn't waste your time or money stepping foot in this store

My time at Wedding World was a fabulous experience. The prices are great and so is the customer service. I highly recommend this bridal store.

I have to say bthat since the new owner has taken over Wedding World good changes have occured. I have been shopping since October last year for dresses for my bridesmaids and had been into the store. It was dead in there and no one was around to help us. We went back in March this year and found the store to be alive. We did end up ordering 4 bridesmaid dresses through them and they arrived the end of May. They had great service and the best price in town. We have been in again and they have even more new items. The place even smells better!! Thanks Wedding World!! My girls are going to look great for my special day.

Do not shop at this store, the sales people are rude, unhelpful, unprofessional, unknowledgeable, and they will ruin your wedding day. I am not even exaggerating.