Mr Lube

I was a long time client of Mr. Lube. My company brought it's vehicles for service there on an exclusive basis. In particular the one on Main & Great Northern way in Vancouver BC.

First Problem: Leaking Oil Pan bolt. I only ever had the oil changed at Mr. Lube. I developed an oil leak form a stripped bolt and had the oil pan changed on my Chevy Venture Van. A few months later the same problem develops and the service person explains it is a stripped bolt, again. Having only had my oil change done at Mr. Lube it was obvious they were responsible. e-mails to head office received no reply.

Second Problem & Most Serious: I had the air filter changed on my Chevy Venture van, not an easy job. The technician had a very hard time to get it all back together. It took 45 minutes of struggle for him and two other technicians had to help him as he did not know how to do it. He also cursed and was throwing his tools around while under the hood. After leaving my Van developed problems, loud whistle sound, stalling and what seemed like transmission problems. I never thought the problems could be associated to the work done at Mr. Lube. I was super busy at work and didn't have time to deal with the problems and simply rented a car thinking my van was getting on in age and not worth fixing. Eventually I sold the van at 10% of market value thinking the problems were serious. Ends up the problem was with vacuum connections not being connected back, this problem cost me and the loss of a van that was still good for many more miles.

In both cases Mr. Lube cost me money and losses. No one answers letters sent. My advice based on my experience and personal opinion is stay away from this company. They also became very pushy on extra services.