Fayetteville Smiles Dentistry and Orthodontics

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Please believe the bait and switch reviews! I wish I had!!!

This morning I went to Fayetteville Smiles, where I arrived at 7:55 a.m. and waited in my car for over an hour for an eight a.m clock appointment. It turns out the office did not actually open until 10 a.m. and the staff made an error in assigning the appointment. This was the second negative experience I had with the office (the first was difficulty in getting them to be clear on pricing). However, the staff was sincerely apologetic (even giving me a $25 Panera gift card), and I wanted to give the practice a chance. It's convenient to where I live, I needed emergency dental care (root canals), and I had a later appointment this afternoon for my daughter.

This afternoon I returned to the office because I'd scheduled teeth extractions for my eleven-year old daughter. Dr. Preston-Hill refused to do the extractions unless I paid $74 to have my daughter's teeth cleaned. I was not told when I made the appointment via phone that this was a condition for extraction. I told her about my frustration with the poor communication from your office. She was quite defensive, but ultimately said that she would do the extractions today so long as I scheduled a cleaning for a later time. I said I would. She then left the examination room and upon return repeated that she would not do the extractions without the cleaning first. I left.

My first visit at the office had been positive, and the location is so convenient that I wanted to give it a chance. Before today, I had a friend who, at my suggestion, visited the office. She said that she felt the prices were bait and switch, so she canceled her appointment. I wish I'd listened to her before returning. I fully regret ever recommending the office to anyone; that will not happen again.

This morning, as I sat in the office, a patient asked me, unsolicited, about my experience with the office. When I explained my difficulties, she told me that she was unhappy with what she saw as bait and switch tactics with the "My Smile Plan". She said that she was going to seek another dentist.

For the record, I had a good experience with Dr. Chinchilla (endodontist) and will be returning to finish my work with him. I will not return for dental care. I will also be contacting social media and the Better Business Bureau. I am not exaggerating when I say that I have spent thousands of dollars at this office (I had two root canals today, and last year I signed up for the My Smile Plan). The lack of professionalism at Fayetteville Smiles is unacceptable, and I will be taking my business elsewhere.