unethical business

I also found the manager to be very rude. Guess it explains why so many people find the staff rude too.

First of all, you posted a review for Edgewater Spa, on Spa Ahava's reviews. They are different spas. Second of all, you were not ripped off. You bought a gift card for $100 and were given a gift card for $100.Then you found out that you could buy a $100 gift card at Costco for $80. You then called asking for a refund of your gift card (which we do not offer) or for us to honor the same deal that Costco has(which we do not do either). You were the rude one, not our staff or manager, because you did not get the answer that you wanted. You hung up on the Manager. Not offering a deal that another company is selling is not unethical business. What Costco sells has nothing to do with what Edgewater Spa sells. Next time you post a review, make sure you explain the whole story and not just print a few words to make it sound like you were "ripped" off, which you were not. You were the crazy, screaming, ranting customer on the phone who did not give us a chance to even speak, therefore how could we have even begun to be rude. I will not tolerate a bad review because you did not get your way.