Purchased a fridge at Teppermans
Everything was great until I received a phone call the day before the fridge that I bought was supposed to be delivered. I was told that they don't deliver in the evenings on the day, even though I specified evening delivery when I paid for the delivery service. I was then told I would have to wait 9 days until the next evening delivery date, and that there was nothing they could do. Apparently it was the salesman's mistake, as he scheduled my delivery on an evening when they don't deliver. No attempt was made to accomodate me or to apologize for the mistake. I am now going more than a week without a fridge in my house, as I was expecting delivery to be on time.
Comments
Dear Username134,
Thank you for sharing your experience with us. I'm sorry to hear that we stumbled when it came to arranging the delivery of your fridge, and that this caused you real inconvenience. Please accept my apologies.
I'd like to learn more about this experience. I'm out of the office for a few days, but if you could leave me a message on my voicemail with your name, phone number and any additional details, I'll make sure that someone follows up with you ASAP. You can find my number at the bottom of this post.
We value your business very much, and I'm grateful that you've taken the time to tell us about this breakdown. Feedback like this is a privilege, not a right, and that means a lot to me.
Sincerely,
Noah Tepperman
519-969-3063 ext. 1495
800-265-5062 ext. 1495