romeolimac's Reviews

Victoria Hyundai

We purchased a used Hyundai from Victoria Hyundai just over a year ago. At the time we were most impressed with all the staff with whom we came in contact - they were personable, helpful, and not the least bit aggressive. The car was like new, and has given us excellent service. I have had one service contact (routine) with the dealer, and once again was highly impressed.
Recently I noticed a small problem with the upholstery, which, according to the manual, was not covered by warranty. I sent an email indicating my concern that premature wear had occurred in a very low mileage car, wondering if I might be able to purchase a seat cover that would prevent the problem from worsening. I was quite delighted with the response - they have offered to replace the involved panel at no cost.
I have never had a car experience like this - this dealership aims to please, and goes the extra distance to satisfy its customers. Kudos to Steve and all the excellent staff who are so committed to customer satisfaction.

By: romeolimac

Victoria Hyundai

Victoria, BC

Comments

By: VHSTEVE

Hi Bob,

Thanks for the review and for your kind words, we all really appreciate it down here.

I always say that the first step in getting good customer service, is being a good customer, and you fit that bill for sure. It was really a pleasure to work with you.

Please feel free to call me anytime at 250-995-2984. Have a great day!

Steve