Ripoff
My husband decided (being the nice guy he is) to get a remote starter installed in our daughter's car for Christmas so he did his homework and emailed these guys for an estimate. He stated that the car was "standard" as well as the rest of the necessary information. He got an email back stating the job could be done for $350. He got called out off town on the day the car was supposed to go to the shop so I took it in. The first thing I get told is the key fob is extra for $70. Okay, I thought this was odd but I could live with that. Then the next thing I heard is it is $100 extra because the car is a standard & they did not know this (keep in mind the email that told them so. I left the car with them but made it clear they were not to do anything until I contacted my husband. I text him to tell him his $350 job had turned into $520! Of course he said, "Certainly not as they had been told the car was a standard!" I told him I would pick up the car and ask for the owner who had sent the email to ask if he was going to stand by his quote. Back I go to this place and ask for the owner who had given this quote. I showed him the email he had sent and his response was, "Well, standard just means a standard car. If he had said manual transmission, I would have given him the $100 charge." With that I said, "Okay, I am taking the car if you would please bring it to the front." Then he prcoeeds to say, "You can phone around and maybe get it $40 cheaper but this is the going price." Well, why did you not state that in the first place? I took our vehicle and left disgusted that we were not told the truth upfront instead of adding all this extra on after we arrive! Not good customer service whatsover!
My husband decided (being the nice guy he is) to get a remote starter installed in our daughter's car for Christmas so he did his homework and emailed these guys for an estimate. He stated that the car was "standard" as well as the rest of the necessary information. He got an email back stating the job could be done for $350. He got called out off town on the day the car was supposed to go to the shop so I took it in. The first thing I get told is the key fob is extra for $70. Okay, I thought this was odd but I could live with that. Then the next thing I heard is it is $100 extra because the car is a standard & they did not know this (keep in mind the email that told them so. I left the car with them but made it clear they were not to do anything until I contacted my husband. I text him to tell him his $350 job had turned into $520! Of course he said, "Certainly not as they had been told the car was a standard!" I told him I would pick up the car and ask...