Unpleasent Experience
I went to the Hyundai dealership looking for another used vehicle due to my liking the car. We went in and right away had to fill out paperwork with very personal information on it (SIN number, wanting to know/check credit history). There was a "push" to go for a new car, despite really saying that is not what we were wanting. After two hours of talking to car sales dealer, then some financial manager that could come up with figures, then checked by the financing advisor. We had yet to see one car, we on our own wandered out and the original dealer kinda followed behind us. He wasn't very helpful didn't have keys ready and kept trying to get us back into the financing office. Eventually we told the "finance" people that they had 10 minutes and we were leaving. They continued to waste our time and we left. Then since this we have had two calls, one saying a couple of questions about something to do with car financing. Which is mind boggling because we hadn't actually okayed anything. Will NEVER return.
Comments
Hi Med Girl, Steve the dealer here.
Thanks for your review, and although not positive we are glad for it.
I'm sorry that you had trouble, this is not what we want any of our customers to have.
Yes, part of our process is to chat with you and ascertain your needs and wants, also, as 95% of our customers are financing (at zero percent, it just makes sense right?), providing personal information is part of the deal. The terms and conditions of any car loan are based on you and your good credit. I'm sorry though if you felt that this was intrusive for us to ask. There must be something more to the story though, I'm sure that you can agree that if we kept people away from the cars for what you describe as "two hours" that we wouldn't be very successful, I know I'd be peeved if I was kept from doing something that I wanted to for two full hours. We're the number 1 dealer in BC for Hyundai, which is pretty cool, as Victoria is not the largest market by any means, we wouldn't be that successful if we gave bad deals and bad service right?
I'd like to hear more though, please feel free to contact me directly at smunro@victoriahyundai.com
Thanks for your time, and I look forward to hearing from you.
Steve
Dealer Principal