Although the care may be good the management do not take concerns of family members into any consideration. They support only the person who writes the cheque to them monthly and if that person lacks integrity and abuses the loved one it doesn't matter to Briton House as long as they get paid. Significant concerns have been dismissed with respect to a very vulnerable person and then they refuse to communicate with family. This is a management level problem and allows elder abuse to be perpetuated. This is no reflection of the good front line workers but of the profit driven managers who will trade integrity for money.
Although the care may be good the management do not take concerns of family members into any consideration. They support only the person who writes the cheque to them monthly and if that person lacks integrity and abuses the loved one it doesn't matter to Briton House as long as they get paid. Significant concerns have been dismissed with respect to a very vulnerable person and then they refuse to communicate with family. This is a management level problem and allows elder abuse to be perpetuated. This is no reflection of the good front line workers but of the profit driven managers who will trade integrity for money.