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At The Briton House we offer a wide variety of services for residents. Our rates include three meals a day, served in our dining room, 24 hour Registered Nursing Staff, medical supervision, fresh line Go to full description...
The Briton House Retirement Centre, Toronto Reviews (19)
It is unfortunate however that while accusations can be made openly in forums such as this, privacy laws prevent us from thoroughly defending ourselves against those accusations.
With respect to these particular comments, made by Robert Campbell, we can say that as a result of allegations made against him by a resident of our facility, pursuant to its obligations under the Retirement Homes Act, Briton House reported the allegations to the Retirement Homes Regulatory Authority and the Police. Mr. Campbell took exception to our actions and the reader should consider this when evaluating his review.
We continue to strive to provide the best possible care to our residents and families.
- Briton House Administration
Monthly bills often include charges for services or items not requested. Don't know if it cheating or poor bookkeeping. Either way the resident gets shafted.
All glowing reports are probably written by owners.
My ex still lives at Briton House. They billed her for over 30 B12 injections she did not receive. They were paid for. Later when I asked my family about these shots they knew the charges were bogus and a reversal was demanded.
Since then we have asked all transactions have supporting documentation. That's exposed other "errors". Although I am the Power of Attorney for Property, for my ex, Briton House has now blocked my incoming emails because I was demanding full and proper billing. We've paid the fixed amounts like rent without question. It's their add-ons that need close scrutiny. If you are there or planning to go there, do like I do, check their bill closely and demand verification that all charges are legitimate. Better still ask that their bill comes with supporting documentation because their practice is not to supply proof of charge.
When you can't refute the message then you attack the messenger. Because the allegation against me was false it was only a matter of when not if I would be cleared The charge against me was withdrawn.
The allegation was made by my second wife who had a fall while in the care of her son. The fall caused her pelvis to shatter. I together with a number of PSW's were looking after her 24/7.
Because she was immobile she needed a diaper change nightly at 3AM. To relieve her pain she was put on an opioid. This drug combined with the cessation of another medication made her delusional.
Briton House's own records clearly show no such allegation to a 3AM attendant was made. Briton House didn't check their documentation. If they had it would brought into serious question the veracity of the allegation. Once arrested it has to go to a court conclusion. If it happens to you be sure you have lots of money, proof of innocence and able to withstand months of trauma
I cannot say enough good about the Briton House. The staff are the most helpful, friendly, selfless people I have ever met. No request is too much trouble for any of their truly dedicated staff. The atmosphere here is very warm and family-like. The food is great quality and the surroundings very upbeat. In fact I have decided this is where I want to live when the time comes.
In the caring business, BH has somehow been able to transition to a business of caring. Although the bottom line is an ever present fact, the welfare of the residents is priority one, trying to make their stay as personalized as possible. Management doors are never closed, unless dealing with sensitive matters, they are always approachable, willing to have open discussions on the facility/care or just idle chit chat.
As an only child living out of province, I never had a concern regarding the care of my parent(s). When action was required, ie: medical emergencies etc, BH personnel acted appropriately, professionally, but always with my parents best interests at the forefront. Once the situation was stabilized, I was immediately informed, provided with as much info' as possible along with all the appropriate phone numbers to call for status updates.
In all our families visits, I do not recall any unpleasant encounters with anyone associated with BH. Somehow, while working in a difficult environment, smiles, kind words are the order of the day. These folks work at BH because thy care, they want to make a difference They are a team, committed to making the residents as comfortable, content as possible. As much as we enjoyed visiting Mom and Dad, BH people only enhanced the visits. They seemed to become part of our family.
Briton House is a finely tuned operation. From top to bottom, longest serving to newest staff, their only objective is the comfort, welfare of the residents.
My mothers residency was in the 20 year area and words cannot express our families fullest appreciation to all associated with BH.
Thank you for the excellent care.
The Briton House is a unique retirement home in comparison to all the rest (my mother and I toured many) - it is a family business and it is evident by the staff.
As a retired MD and life long Type 1 Diabetic with a strong independent streak, Dad protested what he saw was a loss of that independence and was reluctant to move from his own home at first. He consented because of the toll trying to help him stay in his home was taking on me.
The staff are wonderfully kind and respectful and Dad's has become an absolute believer in the benefits of this move. His diabetes is monitored for safety but decisions are left in his hands so he doesn't feel he's given up anything there. In cases where intervention is required, they handle it in exactly the same way I would and I can't tell you how valuable that is.
As with previous reviewers, I would not hesitate to recommend Briton House. Great choice.
My mother loves attending the many recreational and exercise activities. The food is good with lots of variety and choice. The facilities are lovely, welcoming and clean. It is a nice place for family and friends to visit.
I would not hesitate to recommend Briton House.
While Mom was there, she went from needing no assistance to needing full care. She first lived in an independent apartment, with meals served in the dining room. The last 9 months, she lived on a full-care floor with a dining area on the same floor, with 7/24 nursing staff.
I found the place always clean, the activities many, varied and creative, the food varied with healthy choices, and all the staff (nursing, physio, dining room, support) pleasant and dedicated. And I witnessed this every day.
It is a testament to the management that there are so many dedicated long-time employees there. The place does not have a “corporate” or big business feel. As one staff member said to me, “I treat people here as I would want my mother to be treated”, and I saw this reflected in the personable care Mom received. I also found the people at Briton House extremely responsive when there was a crisis, and there were several. If you are looking for perfection, perhaps look heaven-ward. But if you are looking for a place where everyone puts in their best effort, well-intended, with heart, then Briton House is a great choice.
The personal Service Workers, both full time and regular part time are courteous,caring,responsive and very attentive in looking after her needs.
After suffering an Acute Stroke,her communication skills are very limited,but the staff show great patience in finding the right answers to her wishes.
The PSP's backed up by a friendly,efficient Nursing and Support Staff, provide my wife with all the elements that make her feel so comfortable that in her mind Briton House is her permanent home.
For other readers that do review the comments. I personally would advise you to do further research on this home or any other before making a final judgement.
THE BRITON HOUSE IS A GREAT HOME WITH WONDERFUL STAFF
KEEP IT UP!!
Right from the beginning the staff have been warm and courteous.
The physical building is beautiful with windows everywhere and a great open area where the people who live here can sit and enjoy the company of friends and family.
They offer fabulous entertainment and activites.
We do not worry about my mother as we know she is receiving top quality care.
I would highly reccomend The Briton House to anyone looking into a retirement home.
Shannon & Tony
As a daughter coming in with my little girl, I heard a staff member yell at another helpless resident: "you are disgusting!"
I could go on and on. Not worth the top dollar charged that's for sure. Food is also poor.
Don't know if it is cheating or poor bookkeeping. Either way resident gets shafted.
Glowing reviews probably submitted by owner.