the WORST
I thought it was the worst dealership I've ever been to. There were no cars to look at. I wanted to cruise around, sit in a couple cars, see what I liked. But I had to sit down and talk about what I was looking for (I didn't know yet that's why I was looking) and then wait for a single vehicle to be driven for me to look at from another lot! It was unreal. The salesman was super pushy and insincere as was his superior who came over and asked us the same questions. I felt awful and was so disappointed. In the end I got to see one used vehicle. I couldn't leave fast enough. Too bad, I like Hyundais.
Comments
Hi H11,
Steve the dealer here.
Although not positive, thanks for your note and for your feedback.
We have a fairly standard process with our customers here at the dealership and it is designed to provide a consistent and pstraightforward approach. What you describe certainly doesnt fit the bill and I agree, it sounds like some disconnect has occured. For that I apologise.
For reference and or interest, our process is:
1) to greet you with a smile, promptly and cheerfully
2) to sit down with you, and to ask some questions in order to examine your needs and your wants. This is done to best maximise your time and for us to be able to make suggestions, both initial suggestions and viable alternatives if the initial suggestion is not right on the mark. We do alot of listening here, this is a consultation that is designed to allow us to provide you a vehicle that fits your needs, and your budget, and to do this with maximum respect for your time.
3) to introduce you to a manager, a salesperson cant be "on duty" 24/7, so we like to give multiple points of contacts
4) to show you a car, and if you like it, ultimately go for a drive to make sure that it will fit in your life. If you think that it fits, we are here to help you buy it
5) to assist you with your paperwork, trade-in and auto insurance
6) to explain your maintenance and warranty, and to counsel you on how to best take care of your newest investment.
7) to provide a professional delivery, that is quick, explains all of the features, and to provide you with a tour of our service area
8) to follow-up after sale, and confirm that you are pleased with your purchase. If not, we work with you to take steps to rectify any concerns.
We find that this is a pretty pain free process for most of our customers. In fact, last year we were the only Hyundai dealer in SW BC to win Hyundai's independently audited President's Award of Merit, Hyundai's highest, customer satisfaction based award.
Our lot is absolutely very constricted in terms of space, I am sorry that you had to wait to be shown a car, but our three compounds sometimes take 5 or 10 minutes to reach and return. We're downtown afterall, and its hard down here to find parking for 200 cars :)
If you'd like to contact me directly, please dont hesitate to email me at smunro@victoriahyundai.com I would be pleased to help you with your search for a new or pre-loved vehicle. If your recent poor experience precludes you considering us, I remain at your service and wish you good luck in your search. A new (or new to you) car should be a fun time!
Thanks again for your feedback, I'll review this with my team and use it as a learning point. We are consistently updating our systems to make them more straightforward, both for us and for our guests.
Thanks!
Steve the dealer