We bought a mattress for our son who is a parapolegic. The mattress ripped within two months. I spent another two months trying to have it replaced. Finally with some special terms it was agreed to be replaced. The drivers came to our home to replace he mattress and decided not to due to a stain which was part of the special circumstances. Long story short I got called almost every name in the book by the driver and I had to call the police. I called the store and customer service to find out what to do. The store In. Peterborough Ontario hung up on me. Customer service was unable to help as she is new and only one working on the weekend. Now I have a unsafe ripped mattress and in fear of a very aggitated sleep country driver because of his extensive swearing and hostile actions police had to be called. Please beware ever buying from sleep country. So far product and customer service is garbage in my opinion.
We bought a mattress for our son who is a parapolegic. The mattress ripped within two months. I spent another two months trying to have it replaced.
Finally with some special terms it was agreed to be replaced. The drivers came to our home to replace he mattress and decided not to due to a stain which was part of the special circumstances. Long story short I got called almost every name in the book by the driver and I had to call the police. I called the store and customer service to find out what to do. The store In. Peterborough Ontario hung up on me. Customer service was unable to help as she is new and only one working on the weekend. Now I have a unsafe ripped mattress and in fear of a very aggitated sleep country driver because of his extensive swearing and hostile actions police had to be called. Please beware ever buying from sleep country. So far product and customer service is garbage in my opinion.