disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

disapointed

I ordered the wrong items by mistake, contacted customer service the same day and they could not change my order. With no returns - It went to waste.
Excellent fast delivery though..

By: non-member131966

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please email me your order number so i can help resolve this issue.

My email address is sylvia@tbmbm.com.

Thank you

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com

Amazing Memories

We just hosted our Wedding at this venue. Absolute perfection are the only words that come to mind. I have been to this venue for 2 other events prior to my wedding day, and with each event, the food and presentation was mouth watering and the service was impeccable!
Janet was my event coordinator and she was always available to accommodate our last minutes changes no matter how big or small. She was professional, personable and knowledgeable and made every step seamlessly easy!
Roma, thank you once again for helping us create such amazing memories. I hope we will be back soon!

By: non-member131973

category:

Careless driving charges

Great Communication received throughout the whole process from filing ticket to court date to the results.
Experience from X-Copper and Emily Ma at the Markham office was excellent.
I was very upset after my accident. I had 20-year clean driving record (not even a speeding ticket), but got into an accident and get careless driving ticket. Emily Ma took care of everything. I haven't had to go to court. The charge was withdrawn. There is no fine, no record of conviction on my driver's abstract and no demerit points arising from this charge. Many many thanks Emily! I will definitely refer X-coppers to anyone who will ask me.
Great Job X-coppers!

By: Gulnara

category:

Speeding Ticket

I got a speeding ticket I thought unfair, so I took it to x-copper. Exemplary service, very kind and patient people who dealt with me. Got the charge withdrawn so I'm very happy about that. Thanks a lot folks

By: non-member131975

category:

No response and no shipment

Tried contacting customer service the day I received my order because there was 2 items that were not behaving. correctly. I never heard a thing back from anyone. That was in July. Very disappointed. Now I trying to leave only 1 star and every time I press publish my review it goes from 1 to 4.5 stars. I like pink cherry but from my experience I DON'T give it 4.5 stars. 1 star.
Now I stupidly made another order thinking maybe I just got the one in a million crappy experience but NOPE!
I HAVE YET TO RECEIVE MY PACKAGE THAT I PAID EXTRA FOR 2 DAY SHIPPING. THAT WAS 5 DAYS AGO!!!!! And the cherry on top is it's going to be delayed yet another day!!! At least!!! Worst online shopping experience EVER!!!! 0 stars!!!

By: 23fak88

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please provide more information so I can look into both of these issues.

Please provide the most recent order number and the order number from July. Please advise which items where defective from that order.

I will be more than happy to rectify these issues as soon as possible. My email address is sylvia@tbmbm.com.

I do apologize for the inconvenience this has caused you and I hope we can regain your trust in our company.

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com


By: TBMBM

Hi,

Thank you for getting back to me. I have investigated this issue as promised. I found the email from Aug 5 regarding the 2 defective items. A response was sent back to you on August 6.

As per the FAQ section of our website all defective items must be returned and replaced with the same product. Our Customer Service team sent you an RMA on August 6 at 12:26 PM. They also included a prepaid shipping label to ship the items back to us. We need the defective items sent back to us for quality control purposes as they are sent back to the manufacturer. Due to the nature of our products we can not open the items to test them when they are received from the manufacturer. We may sometimes get a defective item as they are mass produced through various manufacturer.

I have made a one time exception and refunded the items that have not been returned. Please review our FAQ section for all return and defective policies.

I have also refunded you for the shipping cost for your most recent order. The reason customer service usually waits for the parcel to be received is because most customers will still get the item within the time frame promised at time of check out. Before we can start any type of claim the item must be received by the customer so we know exactly how late the parcel is.

Thank you,

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com


No response and no shipment

Tried contacting customer service the day I received my order because there was 2 items that were not behaving. correctly. I never heard a thing back from anyone. That was in July. Very disappointed. Now I trying to leave only 1 star and every time I press publish my review it goes from 1 to 4.5 stars. I like pink cherry but from my experience I DON'T give it 4.5 stars. 1 star.
Now I stupidly made another order thinking maybe I just got the one in a million crappy experience but NOPE!
I HAVE YET TO RECEIVE MY PACKAGE THAT I PAID EXTRA FOR 2 DAY SHIPPING. THAT WAS 5 DAYS AGO!!!!! And the cherry on top is it's going to be delayed yet another day!!! At least!!! Worst online shopping experience EVER!!!! 0 stars!!!

By: 23fak88

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please provide more information so I can look into both of these issues.

Please provide the most recent order number and the order number from July. Please advise which items where defective from that order.

I will be more than happy to rectify these issues as soon as possible. My email address is sylvia@tbmbm.com.

I do apologize for the inconvenience this has caused you and I hope we can regain your trust in our company.

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com


By: TBMBM

Hi,

Thank you for getting back to me. I have investigated this issue as promised. I found the email from Aug 5 regarding the 2 defective items. A response was sent back to you on August 6.

As per the FAQ section of our website all defective items must be returned and replaced with the same product. Our Customer Service team sent you an RMA on August 6 at 12:26 PM. They also included a prepaid shipping label to ship the items back to us. We need the defective items sent back to us for quality control purposes as they are sent back to the manufacturer. Due to the nature of our products we can not open the items to test them when they are received from the manufacturer. We may sometimes get a defective item as they are mass produced through various manufacturer.

I have made a one time exception and refunded the items that have not been returned. Please review our FAQ section for all return and defective policies.

I have also refunded you for the shipping cost for your most recent order. The reason customer service usually waits for the parcel to be received is because most customers will still get the item within the time frame promised at time of check out. Before we can start any type of claim the item must be received by the customer so we know exactly how late the parcel is.

Thank you,

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com


No response and no shipment

Tried contacting customer service the day I received my order because there was 2 items that were not behaving. correctly. I never heard a thing back from anyone. That was in July. Very disappointed. Now I trying to leave only 1 star and every time I press publish my review it goes from 1 to 4.5 stars. I like pink cherry but from my experience I DON'T give it 4.5 stars. 1 star.
Now I stupidly made another order thinking maybe I just got the one in a million crappy experience but NOPE!
I HAVE YET TO RECEIVE MY PACKAGE THAT I PAID EXTRA FOR 2 DAY SHIPPING. THAT WAS 5 DAYS AGO!!!!! And the cherry on top is it's going to be delayed yet another day!!! At least!!! Worst online shopping experience EVER!!!! 0 stars!!!

By: 23fak88

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please provide more information so I can look into both of these issues.

Please provide the most recent order number and the order number from July. Please advise which items where defective from that order.

I will be more than happy to rectify these issues as soon as possible. My email address is sylvia@tbmbm.com.

I do apologize for the inconvenience this has caused you and I hope we can regain your trust in our company.

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com


By: TBMBM

Hi,

Thank you for getting back to me. I have investigated this issue as promised. I found the email from Aug 5 regarding the 2 defective items. A response was sent back to you on August 6.

As per the FAQ section of our website all defective items must be returned and replaced with the same product. Our Customer Service team sent you an RMA on August 6 at 12:26 PM. They also included a prepaid shipping label to ship the items back to us. We need the defective items sent back to us for quality control purposes as they are sent back to the manufacturer. Due to the nature of our products we can not open the items to test them when they are received from the manufacturer. We may sometimes get a defective item as they are mass produced through various manufacturer.

I have made a one time exception and refunded the items that have not been returned. Please review our FAQ section for all return and defective policies.

I have also refunded you for the shipping cost for your most recent order. The reason customer service usually waits for the parcel to be received is because most customers will still get the item within the time frame promised at time of check out. Before we can start any type of claim the item must be received by the customer so we know exactly how late the parcel is.

Thank you,

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com


No response and no shipment

Tried contacting customer service the day I received my order because there was 2 items that were not behaving. correctly. I never heard a thing back from anyone. That was in July. Very disappointed. Now I trying to leave only 1 star and every time I press publish my review it goes from 1 to 4.5 stars. I like pink cherry but from my experience I DON'T give it 4.5 stars. 1 star.
Now I stupidly made another order thinking maybe I just got the one in a million crappy experience but NOPE!
I HAVE YET TO RECEIVE MY PACKAGE THAT I PAID EXTRA FOR 2 DAY SHIPPING. THAT WAS 5 DAYS AGO!!!!! And the cherry on top is it's going to be delayed yet another day!!! At least!!! Worst online shopping experience EVER!!!! 0 stars!!!

By: 23fak88

category:

Comments

By: TBMBM

Hi,

I am so sorry to hear this. Can you please provide more information so I can look into both of these issues.

Please provide the most recent order number and the order number from July. Please advise which items where defective from that order.

I will be more than happy to rectify these issues as soon as possible. My email address is sylvia@tbmbm.com.

I do apologize for the inconvenience this has caused you and I hope we can regain your trust in our company.

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com


By: TBMBM

Hi,

Thank you for getting back to me. I have investigated this issue as promised. I found the email from Aug 5 regarding the 2 defective items. A response was sent back to you on August 6.

As per the FAQ section of our website all defective items must be returned and replaced with the same product. Our Customer Service team sent you an RMA on August 6 at 12:26 PM. They also included a prepaid shipping label to ship the items back to us. We need the defective items sent back to us for quality control purposes as they are sent back to the manufacturer. Due to the nature of our products we can not open the items to test them when they are received from the manufacturer. We may sometimes get a defective item as they are mass produced through various manufacturer.

I have made a one time exception and refunded the items that have not been returned. Please review our FAQ section for all return and defective policies.

I have also refunded you for the shipping cost for your most recent order. The reason customer service usually waits for the parcel to be received is because most customers will still get the item within the time frame promised at time of check out. Before we can start any type of claim the item must be received by the customer so we know exactly how late the parcel is.

Thank you,

Sylvia / General Manager

Phone: 416.900.0927
Email: sylvia@tbmbm.com
PinkCherry: http://www.pinkcherry.com
LACE: https://www.lace.com