Ruined Prom

My Prom group needed a limo service last minute because our initial service canceled on us. We called Mermaid limo because of how nicely they described their service on multiple websites and gave us a good price for a Party Bus for 20 people. The driver arrived on time, but didn't know where she was going. She was using her phone while driving to find directions to our destination. The Party Bus did not have good air conditioning (it was warm), it was small (two people were hanging off the seats at the end as everyone tried to squeeze in), the speakers were small and ripped, beverages were warm with melted ice, and because I thought it would be safer I decided to give step by step directions to the driver to get her off the GPS on her phone.

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Extremely Poor limo Service

Giving 1 star because zero or negative stars are not an option. My wife had a horrible experience with this company. She contracted them for round trip limo service to Pearson airport. She paid full in advance including tip. Her return flight arrived at midnight on a Friday evening and the limo never arrived to pick her up. Calls to the dispatch were never answered. He had to pay $100 for a cab ride home.

When she called the company the next day, she was rudely told that the mistake was hers and she must have gone to the wrong area. She was never called by the driver asking where she was or where she should meet them.

She was then told that she would get a call back from the supervisor to discuss crediting her account. She was never called and repeated messages were not returned. She just rec'd her credit card statement and the charge was there. We are disputing the charge but want others to avoid this frustration. Lynnette's is a second class company with third rate service who have no regard for their customers!!!

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Just Terrible

The morning of the wedding we sent them an email DETAILING the route we wanted them to take us as well as confirming the pick up time. We received an email back almost immediately stating something like "thanks so much and we'll forward this to the driver"... although it is obvious nothing was done. I received a phone call from the manager (owner)? of the company stating false information that he believed to be true even though he wasn't part of any contractual agreements. He blamed me for saying things I assured him I definitely did not. Pretty rude.

What we confirmed with the receptionist MORE THAN TWICE was that our wedding was at 3 pm and because of which the bus would have to leave at 1pm to get to us in time....... only to be understood by SOMEBODY who sent the driver out at 11am instead? Now I am a VERY reasonable man and I can definitely work anything out...... however the manager earlier in the morning stated "let me work something out and get...

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Trashed night

DO NOT USE THIS COMPANY - IF YOU DO, YOU WILL REGRET IT!!! This was the absolute WORST limo experience I have ever had! I can't even believe Yelp made me give it a star so I had to go to this website.

The company assured me there would be a fully-stocked limo available at 6:30pm to pick us up. I changed the time to 7:00pm. The owner,, said the driver would arrive between 6:45 and 7:00. At 5 after 7 I rang to see where the driver was and Shannon assured me he was 10 minutes away. At 7:30 (now we're late) I called again and he( the owner) said he'd be there in 5 minutes. At 7:45 I called again to tell him how ridiculous this was and he said he would add an extra 1/2 hour on the end at no cost. Gimme a break!

At 8:25 (ALMOST AN HOUR AND A HALF LATE!) the driver showed up, halfway down the street in front of the wrong place. He didn't get out to open the door until he realized I couldn't get in because the door was locked. (WHUT?!!!)...

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Customer service pros

Husband and I ordered a couple products... First timers in the toy world. Received our product quickly and discretely. There was a mechanical issue with one of the products and customer service was quick to respond and rectify the problem.
As a retailer myself there is nothing better than customer service being prompt, generous and unfaltering. No excuses, no technicalities, just gestures to the customer. So as disappointed as I was to have to send the product back, The ease of the transaction made the inconvenience null and void. Thanks PC!

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Excellent company to order from

Speedy shipping and items come as described on the site. In the past I have had one incorrect item and one item that did not work well. Both times PinkCherry was quick to remedy the situation with no cost to me - once with a credit and the other time by resending the missing item and not even requiring the return of the incorrect item (i.e. I didnt have to go out of my way to the post office and return it - granted is was only an $8 item).

Also very happy with the low minimum order to qualify for free shipping - granted I usually end up going way over the minimum amount.

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Awesome

Everything i have bought on here is the same quality as any store around, for much better prices. I wish they had xsmall sizes in dress up. Not everything fits when your a size zero. The delivery is great. I would recommend this site to anyone!!

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Comments

By: PINKCHERRY

Hi,

Thanks for the amazing compliments. We will be adding more Lingerie in the fall.

Nathaniel
President
PinkCherry.ca