Ruined Prom

My Prom group needed a limo service last minute because our initial service canceled on us. We called Mermaid limo because of how nicely they described their service on multiple websites and gave us a good price for a Party Bus for 20 people. The driver arrived on time, but didn't know where she was going. She was using her phone while driving to find directions to our destination. The Party Bus did not have good air conditioning (it was warm), it was small (two people were hanging off the seats at the end as everyone tried to squeeze in), the speakers were small and ripped, beverages were warm with melted ice, and because I thought it would be safer I decided to give step by step directions to the driver to get her off the GPS on her phone.

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Ruined Prom

My Prom group needed a limo service last minute because our initial service canceled on us. We called Mermaid limo because of how nicely they described their service on multiple websites and gave us a good price for a Party Bus for 20 people. The driver arrived on time, but didn't know where she was going. She was using her phone while driving to find directions to our destination. The Party Bus did not have good air conditioning (it was warm), it was small (two people were hanging off the seats at the end as everyone tried to squeeze in), the speakers were small and ripped, beverages were warm with melted ice, and because I thought it would be safer I decided to give step by step directions to the driver to get her off the GPS on her phone.

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Trashed night

DO NOT USE THIS COMPANY - IF YOU DO, YOU WILL REGRET IT!!! This was the absolute WORST limo experience I have ever had! I can't even believe Yelp made me give it a star so I had to go to this website.

The company assured me there would be a fully-stocked limo available at 6:30pm to pick us up. I changed the time to 7:00pm. The owner,, said the driver would arrive between 6:45 and 7:00. At 5 after 7 I rang to see where the driver was and Shannon assured me he was 10 minutes away. At 7:30 (now we're late) I called again and he( the owner) said he'd be there in 5 minutes. At 7:45 I called again to tell him how ridiculous this was and he said he would add an extra 1/2 hour on the end at no cost. Gimme a break!

At 8:25 (ALMOST AN HOUR AND A HALF LATE!) the driver showed up, halfway down the street in front of the wrong place. He didn't get out to open the door until he realized I couldn't get in because the door was locked. (WHUT?!!!)...

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Trashed night

DO NOT USE THIS COMPANY - IF YOU DO, YOU WILL REGRET IT!!! This was the absolute WORST limo experience I have ever had! I can't even believe Yelp made me give it a star so I had to go to this website.

The company assured me there would be a fully-stocked limo available at 6:30pm to pick us up. I changed the time to 7:00pm. The owner,, said the driver would arrive between 6:45 and 7:00. At 5 after 7 I rang to see where the driver was and Shannon assured me he was 10 minutes away. At 7:30 (now we're late) I called again and he( the owner) said he'd be there in 5 minutes. At 7:45 I called again to tell him how ridiculous this was and he said he would add an extra 1/2 hour on the end at no cost. Gimme a break!

At 8:25 (ALMOST AN HOUR AND A HALF LATE!) the driver showed up, halfway down the street in front of the wrong place. He didn't get out to open the door until he realized I couldn't get in because the door was locked. (WHUT?!!!)...

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Trashed night

DO NOT USE THIS COMPANY - IF YOU DO, YOU WILL REGRET IT!!! This was the absolute WORST limo experience I have ever had! I can't even believe Yelp made me give it a star so I had to go to this website.

The company assured me there would be a fully-stocked limo available at 6:30pm to pick us up. I changed the time to 7:00pm. The owner,, said the driver would arrive between 6:45 and 7:00. At 5 after 7 I rang to see where the driver was and Shannon assured me he was 10 minutes away. At 7:30 (now we're late) I called again and he( the owner) said he'd be there in 5 minutes. At 7:45 I called again to tell him how ridiculous this was and he said he would add an extra 1/2 hour on the end at no cost. Gimme a break!

At 8:25 (ALMOST AN HOUR AND A HALF LATE!) the driver showed up, halfway down the street in front of the wrong place. He didn't get out to open the door until he realized I couldn't get in because the door was locked. (WHUT?!!!)...

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Daughter in distress

I used this company for my daughter's quinceanera in June. The party bus was NOT the one pictured on their website but was an old transit authority shuttle....an AWFUL FIRST IMPRESSION! The music had static and the sound system was awful! My husband rode with the kids to the church and he said the only thing it would be good for is a drunk fest where you didn't care what the vehicle looked like (inside and out)! The driver, however, was nice enough. I called and complained to the owner and he said, "everyone uses those party buses." Bull sh**! He told me that he would credit me $100.00 for my disappointment and complaint. I have never received the credit and when I call and leave a message asking about it, I don't receive a call back. Not exactly the best customer service.

Don't use this company for a party bus.( or anything) You will be disappointed!

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Daughter in distress

I used this company for my daughter's quinceanera in June. The party bus was NOT the one pictured on their website but was an old transit authority shuttle....an AWFUL FIRST IMPRESSION! The music had static and the sound system was awful! My husband rode with the kids to the church and he said the only thing it would be good for is a drunk fest where you didn't care what the vehicle looked like (inside and out)! The driver, however, was nice enough. I called and complained to the owner and he said, "everyone uses those party buses." Bull sh**! He told me that he would credit me $100.00 for my disappointment and complaint. I have never received the credit and when I call and leave a message asking about it, I don't receive a call back. Not exactly the best customer service.

Don't use this company for a party bus.( or anything) You will be disappointed!

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Daughter in distress

I used this company for my daughter's quinceanera in June. The party bus was NOT the one pictured on their website but was an old transit authority shuttle....an AWFUL FIRST IMPRESSION! The music had static and the sound system was awful! My husband rode with the kids to the church and he said the only thing it would be good for is a drunk fest where you didn't care what the vehicle looked like (inside and out)! The driver, however, was nice enough. I called and complained to the owner and he said, "everyone uses those party buses." Bull sh**! He told me that he would credit me $100.00 for my disappointment and complaint. I have never received the credit and when I call and leave a message asking about it, I don't receive a call back. Not exactly the best customer service.

Don't use this company for a party bus.( or anything) You will be disappointed!

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Gloomy 30th

I wish I had read these reviews before I rented the limo from this company. THEY WERE TERRIBLE and we were ripped off. I would not recommend this company, in fact I would run far far away.

They were over an hour late and gave us a run down party bus instead of a limo. Even though it was promised and paid for, the limo had NO alcohol. It was hardly the experience I had imagined for my 30th birthday. The driver had no idea where we were going, and was terrible with directions.

If I could give zero stars I would.

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Gloomy 30th

I wish I had read these reviews before I rented the limo from this company. THEY WERE TERRIBLE and we were ripped off. I would not recommend this company, in fact I would run far far away.

They were over an hour late and gave us a run down party bus instead of a limo. Even though it was promised and paid for, the limo had NO alcohol. It was hardly the experience I had imagined for my 30th birthday. The driver had no idea where we were going, and was terrible with directions.

If I could give zero stars I would.

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Gloomy 30th

I wish I had read these reviews before I rented the limo from this company. THEY WERE TERRIBLE and we were ripped off. I would not recommend this company, in fact I would run far far away.

They were over an hour late and gave us a run down party bus instead of a limo. Even though it was promised and paid for, the limo had NO alcohol. It was hardly the experience I had imagined for my 30th birthday. The driver had no idea where we were going, and was terrible with directions.

If I could give zero stars I would.

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Birthday mishap

Worst limousine service ever. The driver was driving a limousine for the first ever time. I doubt if he ever drove a car. He took 2 hours to get to the resturaunt we wanted to go to near the falls. The last 30 minutes we had to give him step by step directions to get a restaurant in sunset . For the first hour he went totally in the wrong direction. I think he was new to the city. We were trying to celebrate a friends bday party. But for the last hour, we ended up giving a limousine driver directions of how to get to a restaurant. When we first entered the limo, we had given him exact address. To top it all, the amateur driver had an even worse boss. He refused to agree that his driver had given the worst service ever, in fact no service at all. he blamed the gps, but a limo driver is supposed to know what he is doing, gps or no gps.. That was the most dumb excuse ever. He kept saying lets work it out, and I l give you an hour free. An hour? You ruined my party. You think an hour free is going to compensate for that ? I gave him the some really awesome sound bytes and insulted the driver .. But I guess such people who conduct such unprofessional businesses don't have any self respect....

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Birthday mishap

Worst limousine service ever. The driver was driving a limousine for the first ever time. I doubt if he ever drove a car. He took 2 hours to get to the resturaunt we wanted to go to near the falls. The last 30 minutes we had to give him step by step directions to get a restaurant in sunset . For the first hour he went totally in the wrong direction. I think he was new to the city. We were trying to celebrate a friends bday party. But for the last hour, we ended up giving a limousine driver directions of how to get to a restaurant. When we first entered the limo, we had given him exact address. To top it all, the amateur driver had an even worse boss. He refused to agree that his driver had given the worst service ever, in fact no service at all. he blamed the gps, but a limo driver is supposed to know what he is doing, gps or no gps.. That was the most dumb excuse ever. He kept saying lets work it out, and I l give you an hour free. An hour? You ruined my party. You think an hour free is going to compensate for that ? I gave him the some really awesome sound bytes and insulted the driver .. But I guess such people who conduct such unprofessional businesses don't have any self respect....

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Birthday mishap

Worst limousine service ever. The driver was driving a limousine for the first ever time. I doubt if he ever drove a car. He took 2 hours to get to the resturaunt we wanted to go to near the falls. The last 30 minutes we had to give him step by step directions to get a restaurant in sunset . For the first hour he went totally in the wrong direction. I think he was new to the city. We were trying to celebrate a friends bday party. But for the last hour, we ended up giving a limousine driver directions of how to get to a restaurant. When we first entered the limo, we had given him exact address. To top it all, the amateur driver had an even worse boss. He refused to agree that his driver had given the worst service ever, in fact no service at all. he blamed the gps, but a limo driver is supposed to know what he is doing, gps or no gps.. That was the most dumb excuse ever. He kept saying lets work it out, and I l give you an hour free. An hour? You ruined my party. You think an hour free is going to compensate for that ? I gave him the some really awesome sound bytes and insulted the driver .. But I guess such people who conduct such unprofessional businesses don't have any self respect....

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Unprofessional Driver

I have never had a worse experience in my life. I booked with this company for my friends bachelorette party downtown When they were 10 minutes late, I called the company and was told they would call the driver and get back to me. 10 minutes later, they called back and said the driver hit some traffic and was "getting to the my area and is 10 minutes away." They were not apologetic in any way and just said it was unavoidable. 20 minutes later, when the driver still had not arrived, I called again. Once again, the owner called the driver, and called me 15 minutes later and said the driver was just getting to the main intersection, which means they were still a half hour away! And they were already 45 minutes late! I called Erin Mill's limousine and they were able to get there with a fully stocked bar and an awesome limo driver within 45 minutes. When he told me this, he did not apologize in any way, and said "The driver left with plenty of time to get there....

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Unprofessional Driver

I have never had a worse experience in my life. I booked with this company for my friends bachelorette party downtown When they were 10 minutes late, I called the company and was told they would call the driver and get back to me. 10 minutes later, they called back and said the driver hit some traffic and was "getting to the my area and is 10 minutes away." They were not apologetic in any way and just said it was unavoidable. 20 minutes later, when the driver still had not arrived, I called again. Once again, the owner called the driver, and called me 15 minutes later and said the driver was just getting to the main intersection, which means they were still a half hour away! And they were already 45 minutes late! I called Erin Mill's limousine and they were able to get there with a fully stocked bar and an awesome limo driver within 45 minutes. When he told me this, he did not apologize in any way, and said "The driver left with plenty of time to get there....

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Unprofessional Driver

I have never had a worse experience in my life. I booked with this company for my friends bachelorette party downtown When they were 10 minutes late, I called the company and was told they would call the driver and get back to me. 10 minutes later, they called back and said the driver hit some traffic and was "getting to the my area and is 10 minutes away." They were not apologetic in any way and just said it was unavoidable. 20 minutes later, when the driver still had not arrived, I called again. Once again, the owner called the driver, and called me 15 minutes later and said the driver was just getting to the main intersection, which means they were still a half hour away! And they were already 45 minutes late! I called Erin Mill's limousine and they were able to get there with a fully stocked bar and an awesome limo driver within 45 minutes. When he told me this, he did not apologize in any way, and said "The driver left with plenty of time to get there....

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Bad Experience

My wife had a horrible experience with this company. She contracted them for round trip limo service to Pearson airport. She paid full in advance including tip. Her return flight arrived at midnight on a Friday evening and the limo never arrived to pick her up. Calls to the dispatch were never answered. He had to pay $100 for a cab ride home.

When she called the company the next day, she was rudely told that the mistake was hers and she must have gone to the wrong area. She was never called by the driver asking where she was or where she should meet them.

She was then told that she would get a call back from the supervisor to discuss crediting her account. She was never called and repeated messages were not returned. She just rec'd her credit card statement and the charge was there. We are disputing the charge but want others to avoid this frustration. Mermaid Limo is a second class company with third rate service who have no regard for their customers!!!

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Bad Experience

My wife had a horrible experience with this company. She contracted them for round trip limo service to Pearson airport. She paid full in advance including tip. Her return flight arrived at midnight on a Friday evening and the limo never arrived to pick her up. Calls to the dispatch were never answered. He had to pay $100 for a cab ride home.

When she called the company the next day, she was rudely told that the mistake was hers and she must have gone to the wrong area. She was never called by the driver asking where she was or where she should meet them.

She was then told that she would get a call back from the supervisor to discuss crediting her account. She was never called and repeated messages were not returned. She just rec'd her credit card statement and the charge was there. We are disputing the charge but want others to avoid this frustration. Mermaid Limo is a second class company with third rate service who have no regard for their customers!!!

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Bad Experience

My wife had a horrible experience with this company. She contracted them for round trip limo service to Pearson airport. She paid full in advance including tip. Her return flight arrived at midnight on a Friday evening and the limo never arrived to pick her up. Calls to the dispatch were never answered. He had to pay $100 for a cab ride home.

When she called the company the next day, she was rudely told that the mistake was hers and she must have gone to the wrong area. She was never called by the driver asking where she was or where she should meet them.

She was then told that she would get a call back from the supervisor to discuss crediting her account. She was never called and repeated messages were not returned. She just rec'd her credit card statement and the charge was there. We are disputing the charge but want others to avoid this frustration. Mermaid Limo is a second class company with third rate service who have no regard for their customers!!!

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