Overcharged for late trip

When initially booking this reservation for (4 separate trips) that encompassed large group of singers and band members the G*** was really nice and seemed to be on top of her game.

Game Changer: You give them your cc information and prepare to get charged in full, three days before they do any work.

The driver was 45 MINUTES late picking up a very "well known" singer, and of course who do you think was getting the calls?

Not them of course, because the decided they weren't going to answer the phone.

In sheer panic mode, we were finally given the name and number for a driver * in operations) who said he had just been told about the pickup and was trying to get there as soon as he could. He didn't know what had happened with the original driver, but was across town and was making his way to DIA,

Of course there was nothing that could be done, remember they have the CC information all charged and ready to go! You're...

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Overcharged for late trip

When initially booking this reservation for (4 separate trips) that encompassed large group of singers and band members the G*** was really nice and seemed to be on top of her game.

Game Changer: You give them your cc information and prepare to get charged in full, three days before they do any work.

The driver was 45 MINUTES late picking up a very "well known" singer, and of course who do you think was getting the calls?

Not them of course, because the decided they weren't going to answer the phone.

In sheer panic mode, we were finally given the name and number for a driver * in operations) who said he had just been told about the pickup and was trying to get there as soon as he could. He didn't know what had happened with the original driver, but was across town and was making his way to DIA,

Of course there was nothing that could be done, remember they have the CC information all charged and ready to go! You're...

Read More...
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Overcharged for late trip

When initially booking this reservation for (4 separate trips) that encompassed large group of singers and band members the G*** was really nice and seemed to be on top of her game.

Game Changer: You give them your cc information and prepare to get charged in full, three days before they do any work.

The driver was 45 MINUTES late picking up a very "well known" singer, and of course who do you think was getting the calls?

Not them of course, because the decided they weren't going to answer the phone.

In sheer panic mode, we were finally given the name and number for a driver * in operations) who said he had just been told about the pickup and was trying to get there as soon as he could. He didn't know what had happened with the original driver, but was across town and was making his way to DIA,

Of course there was nothing that could be done, remember they have the CC information all charged and ready to go! You're...

Read More...
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WASTE OF MONEY

This company promised us apon order they would have a place to saftey strap in our car seat for the baby for our drive to the airport and return for our destination wedding. When they showed up the driver had no way to do this, and stated she was not told about it. We had to bring our own car seat so we would have it or the return trip as the company would bring it safety belted in on the way home. They did not do so! We returned to the airport a week later and they did not even have our car seat.
The Driver was incredibly rude and late on return trip.

They did not pick us up at the pre determined pick up and we were forced to walk at least mile out of our way with all our luggage and 3 retirees and a woman who was 6 months pregnant. While the driver just laughed at us!

When we called the company they lied to us and became verbally abusive to me!!

Please PLease save your money this company is a HUGE WASTE OF MONEY!!

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WASTE OF MONEY

This company promised us apon order they would have a place to saftey strap in our car seat for the baby for our drive to the airport and return for our destination wedding. When they showed up the driver had no way to do this, and stated she was not told about it. We had to bring our own car seat so we would have it or the return trip as the company would bring it safety belted in on the way home. They did not do so! We returned to the airport a week later and they did not even have our car seat.
The Driver was incredibly rude and late on return trip.

They did not pick us up at the pre determined pick up and we were forced to walk at least mile out of our way with all our luggage and 3 retirees and a woman who was 6 months pregnant. While the driver just laughed at us!

When we called the company they lied to us and became verbally abusive to me!!

Please PLease save your money this company is a HUGE WASTE OF MONEY!!

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Unreliable

Horrible, I booked this company for a corporate trip. They showed up half an hour late, no call to notify us they were running late. They finally called 30 minutes after there schedules arrival time to notify us they had arrived. Which was too late because I ended up telling all my employees to drive themselves since we were going to miss our flight. Completely unreliable! Stay away!

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Unreliable

Horrible, I booked this company for a corporate trip. They showed up half an hour late, no call to notify us they were running late. They finally called 30 minutes after there schedules arrival time to notify us they had arrived. Which was too late because I ended up telling all my employees to drive themselves since we were going to miss our flight. Completely unreliable! Stay away!

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Run Away

RUN AWAY AND STAY AWAY!

My daughter reserved a limo for prom, and they took a deposit before sending over the contract. When the contract arrived, it stated no prom refunds. We refused to sign the contract and cancelled the limo. This was all within a 24 hour period.

The company claimed we had agreed to a verbal contract and refused to refund the deposit.

This is not good business practice, please pick ANY another company - one who wants to gain and retain its customers!

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Warning

DO NOT USE THIS SERVICE! I wish I knew how shady they were before we went through them.. I repeat, DO NOT USE THEM. There are tons of amazing party buses with much better customer service and way better buses overall.

We were charged an extra $140 for going SIX MINUTES over the allotted time. I tried to speak with the manager and he said it wasn't his fault we "couldn't handle our alcohol" and went over. Completely irrelevant and totally unprofessional. He was totally smug about the entire situation and seemed to derive some sort of pleasure out of pulling a quick one over a bunch of people who were just trying to get a safe ride

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Run Away

RUN AWAY AND STAY AWAY!

My daughter reserved a limo for prom, and they took a deposit before sending over the contract. When the contract arrived, it stated no prom refunds. We refused to sign the contract and cancelled the limo. This was all within a 24 hour period.

The company claimed we had agreed to a verbal contract and refused to refund the deposit.

This is not good business practice, please pick ANY another company - one who wants to gain and retain its customers!

By:

category:

Run Away

RUN AWAY AND STAY AWAY!

My daughter reserved a limo for prom, and they took a deposit before sending over the contract. When the contract arrived, it stated no prom refunds. We refused to sign the contract and cancelled the limo. This was all within a 24 hour period.

The company claimed we had agreed to a verbal contract and refused to refund the deposit.

This is not good business practice, please pick ANY another company - one who wants to gain and retain its customers!

By:

category:

Warning

DO NOT USE THIS SERVICE! I wish I knew how shady they were before we went through them.. I repeat, DO NOT USE THEM. There are tons of amazing party buses with much better customer service and way better buses overall.

We were charged an extra $140 for going SIX MINUTES over the allotted time. I tried to speak with the manager and he said it wasn't his fault we "couldn't handle our alcohol" and went over. Completely irrelevant and totally unprofessional. He was totally smug about the entire situation and seemed to derive some sort of pleasure out of pulling a quick one over a bunch of people who were just trying to get a safe ride

By:

category:

Warning

DO NOT USE THIS SERVICE! I wish I knew how shady they were before we went through them.. I repeat, DO NOT USE THEM. There are tons of amazing party buses with much better customer service and way better buses overall.

We were charged an extra $140 for going SIX MINUTES over the allotted time. I tried to speak with the manager and he said it wasn't his fault we "couldn't handle our alcohol" and went over. Completely irrelevant and totally unprofessional. He was totally smug about the entire situation and seemed to derive some sort of pleasure out of pulling a quick one over a bunch of people who were just trying to get a safe ride

By:

category:

WASTE OF MONEY

This company promised us apon order they would have a place to saftey strap in our car seat for the baby for our drive to the airport and return for our destination wedding. When they showed up the driver had no way to do this, and stated she was not told about it. We had to bring our own car seat so we would have it or the return trip as the company would bring it safety belted in on the way home. They did not do so! We returned to the airport a week later and they did not even have our car seat.
The Driver was incredibly rude and late on return trip.

They did not pick us up at the pre determined pick up and we were forced to walk at least mile out of our way with all our luggage and 3 retirees and a woman who was 6 months pregnant. While the driver just laughed at us!

When we called the company they lied to us and became verbally abusive to me!!

Please PLease save your money this company is a HUGE WASTE OF MONEY!!

By:

category:

Unreliable

Horrible, I booked this company for a corporate trip. They showed up half an hour late, no call to notify us they were running late. They finally called 30 minutes after there schedules arrival time to notify us they had arrived. Which was too late because I ended up telling all my employees to drive themselves since we were going to miss our flight. Completely unreliable! Stay away!

By:

category:

Angry Dad

I booked this company for my daughter's birthday party. The woman that took my reservation was very nice on the phone and very helpful. The contract specifically stated that the girls would be stopping at multiple locations for pictures. When the driver arrived on the day of the party, I made sure he was aware that the girls wanted to stop a lot and that they had no specific agenda. He said that was not a problem since he had no specific itinerary. So, my daughter and her friends saw an old building where they wanted to stop and take pics. They told the driver (in plenty of time for him to stop) but he kept on driving. Then, they had to ask at least three times to stop at Yorkdale Mall. Next, the driver told them they had 20 minutes to drive somewhere and then it would be time to head home. They asked to go to downtown . Instead of taking them there, he drove around this Warehouse parking lot and through some apartment complexes... I called the office to voice my displeasure. I...

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Angry Dad

I booked this company for my daughter's birthday party. The woman that took my reservation was very nice on the phone and very helpful. The contract specifically stated that the girls would be stopping at multiple locations for pictures. When the driver arrived on the day of the party, I made sure he was aware that the girls wanted to stop a lot and that they had no specific agenda. He said that was not a problem since he had no specific itinerary. So, my daughter and her friends saw an old building where they wanted to stop and take pics. They told the driver (in plenty of time for him to stop) but he kept on driving. Then, they had to ask at least three times to stop at Yorkdale Mall. Next, the driver told them they had 20 minutes to drive somewhere and then it would be time to head home. They asked to go to downtown . Instead of taking them there, he drove around this Warehouse parking lot and through some apartment complexes... I called the office to voice my displeasure. I...

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Mermaid Limo

The worst limosine service ever!!! They showed up almost 45 minutes late. We ordered a limo but they sent us a party bus that was ghetto with no AC ( and it was in the middle of July) and loose trash bags full from a previous party that was spilling all over the place when we were driving. The driver couldn't figure out how to get to a restaurant on Lakeshore even after we sat with him giving him detailed directions where we wanted to go. We finally arived near our destination and had to walk the rest of the way. After all that we called the company to let them know that we didn't get what we ordered and what the problems we were. They told us not to worry and that there would be a limo waiting for us when we went home. They sent a different party bus with the same driver that couldn't figure out how to operate the vehicle or get us home.. We sat in the dark with engine running and asphyxiating fumes for almost 20 minutes before he figured out how to turn the lights on

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Bad Experience

They picked us up and everything was ok. On the way home the limo driver arrived and said that the rate had gone up as other people were willing to pay more. We said fine we will find another one. Two days later I got billed for that night. The worst part was I wasn't the one who called and they charged my card because I was a part of the group. These guys are pretty much criminals. When I spoke to them days later and asked them why I was charged they said because someone in my group called, and would not refund my card. I would never recommend these guys to anyone. Call Erin Mills limo, staff is way friendlier and they do not charge your card cause they feel like it

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Bad Experience

They picked us up and everything was ok. On the way home the limo driver arrived and said that the rate had gone up as other people were willing to pay more. We said fine we will find another one. Two days later I got billed for that night. The worst part was I wasn't the one who called and they charged my card because I was a part of the group. These guys are pretty much criminals. When I spoke to them days later and asked them why I was charged they said because someone in my group called, and would not refund my card. I would never recommend these guys to anyone. Call Erin Mills limo, staff is way friendlier and they do not charge your card cause they feel like it

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