Overcharged for late trip

When initially booking this reservation for (4 separate trips) that encompassed large group of singers and band members the G*** was really nice and seemed to be on top of her game.

Game Changer: You give them your cc information and prepare to get charged in full, three days before they do any work.

The driver was 45 MINUTES late picking up a very "well known" singer, and of course who do you think was getting the calls?

Not them of course, because the decided they weren't going to answer the phone.

In sheer panic mode, we were finally given the name and number for a driver * in operations) who said he had just been told about the pickup and was trying to get there as soon as he could. He didn't know what had happened with the original driver, but was across town and was making his way to DIA,

Of course there was nothing that could be done, remember they have the CC information all charged and ready to go! You're...

Read More...
By:

category:

Overcharged for late trip

When initially booking this reservation for (4 separate trips) that encompassed large group of singers and band members the G*** was really nice and seemed to be on top of her game.

Game Changer: You give them your cc information and prepare to get charged in full, three days before they do any work.

The driver was 45 MINUTES late picking up a very "well known" singer, and of course who do you think was getting the calls?

Not them of course, because the decided they weren't going to answer the phone.

In sheer panic mode, we were finally given the name and number for a driver * in operations) who said he had just been told about the pickup and was trying to get there as soon as he could. He didn't know what had happened with the original driver, but was across town and was making his way to DIA,

Of course there was nothing that could be done, remember they have the CC information all charged and ready to go! You're...

Read More...
By:

category:

Overcharged for late trip

When initially booking this reservation for (4 separate trips) that encompassed large group of singers and band members the G*** was really nice and seemed to be on top of her game.

Game Changer: You give them your cc information and prepare to get charged in full, three days before they do any work.

The driver was 45 MINUTES late picking up a very "well known" singer, and of course who do you think was getting the calls?

Not them of course, because the decided they weren't going to answer the phone.

In sheer panic mode, we were finally given the name and number for a driver * in operations) who said he had just been told about the pickup and was trying to get there as soon as he could. He didn't know what had happened with the original driver, but was across town and was making his way to DIA,

Of course there was nothing that could be done, remember they have the CC information all charged and ready to go! You're...

Read More...
By:

category:

Warning

DO NOT USE THIS SERVICE! I wish I knew how shady they were before we went through them.. I repeat, DO NOT USE THEM. There are tons of amazing party buses with much better customer service and way better buses overall.

We were charged an extra $140 for going SIX MINUTES over the allotted time. I tried to speak with the manager and he said it wasn't his fault we "couldn't handle our alcohol" and went over. Completely irrelevant and totally unprofessional. He was totally smug about the entire situation and seemed to derive some sort of pleasure out of pulling a quick one over a bunch of people who were just trying to get a safe ride

By:

category:

Warning

DO NOT USE THIS SERVICE! I wish I knew how shady they were before we went through them.. I repeat, DO NOT USE THEM. There are tons of amazing party buses with much better customer service and way better buses overall.

We were charged an extra $140 for going SIX MINUTES over the allotted time. I tried to speak with the manager and he said it wasn't his fault we "couldn't handle our alcohol" and went over. Completely irrelevant and totally unprofessional. He was totally smug about the entire situation and seemed to derive some sort of pleasure out of pulling a quick one over a bunch of people who were just trying to get a safe ride

By:

category:

Unreliable

Horrible, I booked this company for a corporate trip. They showed up half an hour late, no call to notify us they were running late. They finally called 30 minutes after there schedules arrival time to notify us they had arrived. Which was too late because I ended up telling all my employees to drive themselves since we were going to miss our flight. Completely unreliable! Stay away!

By:

category:

WASTE OF MONEY

This company promised us apon order they would have a place to saftey strap in our car seat for the baby for our drive to the airport and return for our destination wedding. When they showed up the driver had no way to do this, and stated she was not told about it. We had to bring our own car seat so we would have it or the return trip as the company would bring it safety belted in on the way home. They did not do so! We returned to the airport a week later and they did not even have our car seat.
The Driver was incredibly rude and late on return trip.

They did not pick us up at the pre determined pick up and we were forced to walk at least mile out of our way with all our luggage and 3 retirees and a woman who was 6 months pregnant. While the driver just laughed at us!

When we called the company they lied to us and became verbally abusive to me!!

Please PLease save your money this company is a HUGE WASTE OF MONEY!!

By:

category:

WASTE OF MONEY

This company promised us apon order they would have a place to saftey strap in our car seat for the baby for our drive to the airport and return for our destination wedding. When they showed up the driver had no way to do this, and stated she was not told about it. We had to bring our own car seat so we would have it or the return trip as the company would bring it safety belted in on the way home. They did not do so! We returned to the airport a week later and they did not even have our car seat.
The Driver was incredibly rude and late on return trip.

They did not pick us up at the pre determined pick up and we were forced to walk at least mile out of our way with all our luggage and 3 retirees and a woman who was 6 months pregnant. While the driver just laughed at us!

When we called the company they lied to us and became verbally abusive to me!!

Please PLease save your money this company is a HUGE WASTE OF MONEY!!

By:

category:

Run Away

RUN AWAY AND STAY AWAY!

My daughter reserved a limo for prom, and they took a deposit before sending over the contract. When the contract arrived, it stated no prom refunds. We refused to sign the contract and cancelled the limo. This was all within a 24 hour period.

The company claimed we had agreed to a verbal contract and refused to refund the deposit.

This is not good business practice, please pick ANY another company - one who wants to gain and retain its customers!

By:

category:

Unreliable

Horrible, I booked this company for a corporate trip. They showed up half an hour late, no call to notify us they were running late. They finally called 30 minutes after there schedules arrival time to notify us they had arrived. Which was too late because I ended up telling all my employees to drive themselves since we were going to miss our flight. Completely unreliable! Stay away!

By:

category:

Unreliable

Horrible, I booked this company for a corporate trip. They showed up half an hour late, no call to notify us they were running late. They finally called 30 minutes after there schedules arrival time to notify us they had arrived. Which was too late because I ended up telling all my employees to drive themselves since we were going to miss our flight. Completely unreliable! Stay away!

By:

category:

Warning

DO NOT USE THIS SERVICE! I wish I knew how shady they were before we went through them.. I repeat, DO NOT USE THEM. There are tons of amazing party buses with much better customer service and way better buses overall.

We were charged an extra $140 for going SIX MINUTES over the allotted time. I tried to speak with the manager and he said it wasn't his fault we "couldn't handle our alcohol" and went over. Completely irrelevant and totally unprofessional. He was totally smug about the entire situation and seemed to derive some sort of pleasure out of pulling a quick one over a bunch of people who were just trying to get a safe ride

By:

category:

Run Away

RUN AWAY AND STAY AWAY!

My daughter reserved a limo for prom, and they took a deposit before sending over the contract. When the contract arrived, it stated no prom refunds. We refused to sign the contract and cancelled the limo. This was all within a 24 hour period.

The company claimed we had agreed to a verbal contract and refused to refund the deposit.

This is not good business practice, please pick ANY another company - one who wants to gain and retain its customers!

By:

category:

Run Away

RUN AWAY AND STAY AWAY!

My daughter reserved a limo for prom, and they took a deposit before sending over the contract. When the contract arrived, it stated no prom refunds. We refused to sign the contract and cancelled the limo. This was all within a 24 hour period.

The company claimed we had agreed to a verbal contract and refused to refund the deposit.

This is not good business practice, please pick ANY another company - one who wants to gain and retain its customers!

By:

category:

WASTE OF MONEY

This company promised us apon order they would have a place to saftey strap in our car seat for the baby for our drive to the airport and return for our destination wedding. When they showed up the driver had no way to do this, and stated she was not told about it. We had to bring our own car seat so we would have it or the return trip as the company would bring it safety belted in on the way home. They did not do so! We returned to the airport a week later and they did not even have our car seat.
The Driver was incredibly rude and late on return trip.

They did not pick us up at the pre determined pick up and we were forced to walk at least mile out of our way with all our luggage and 3 retirees and a woman who was 6 months pregnant. While the driver just laughed at us!

When we called the company they lied to us and became verbally abusive to me!!

Please PLease save your money this company is a HUGE WASTE OF MONEY!!

By:

category:

Bad Experience

They picked us up and everything was ok. On the way home the limo driver arrived and said that the rate had gone up as other people were willing to pay more. We said fine we will find another one. Two days later I got billed for that night. The worst part was I wasn't the one who called and they charged my card because I was a part of the group. These guys are pretty much criminals. When I spoke to them days later and asked them why I was charged they said because someone in my group called, and would not refund my card. I would never recommend these guys to anyone. Call Erin Mills limo, staff is way friendlier and they do not charge your card cause they feel like it

By:

category:

Not Good

If you want to deal with a top notch professional company keep looking for another limousine service. Called looking for a resolution to a problem and received confrontational attitude from management. Obviously this woman has no customer service or business skills at all. Take my advice and pass on this company.

By:

category:

Not Good

If you want to deal with a top notch professional company keep looking for another limousine service. Called looking for a resolution to a problem and received confrontational attitude from management. Obviously this woman has no customer service or business skills at all. Take my advice and pass on this company.

By:

category: