NO NO
I also tried to book with this company more than a month in advance. Received a confirmation email and everything.Getting closer to the moving date I gave another call to confirm booking just in case. After giving the confirmation number they replied that the booking is there but there won't be any trucks available for that date !! After a while they decided that they can offer a larger truck at the same rate, as it is there mistake. Then the guy told me to come for pick up on Friday night instead of Saturday morning. Since that wouldn't work as I live in a building and have very limited access to parking they agreed that I'd pass to get the keys on Friday night and the truck on Saturday morning.
Following what have been told, I went Friday night to pick the keys, when they told me that they can't do that ..??? We tried to negotiate different options and it was really tough with their team.
The gentleman finally offered his final offer which was to take the truck the same night and park it anywhere close by, and then return it back by Saturday 12:00 NOON !!!!! When I asked how come the return would be at 12:00noon which would be only 18hrs. If I pick up the truck 7:00pm friday night I have to return at 7:00pm saturday night (24hr service) as mentioned. He bluntly replied back:"You booked it that way" .. Baring in mind that a minute before we were discussing options of returning the truck at 8:00pm next day instead of 7:00... When i told him how come he is saying so, he denied he said that and then he said: "Ok i may have been wrong" !!!
That was the biggest LIE from him that day. He had done much more of bad quality service but am trying to keep my story short :)
Finally, he said it is either u accept that and return it tomorrow noon ( which was impossible cause i had to move from Mississauga to waterloo and having an elevator booking from 8:00Am - 12:00noon) I told him that by the time we would move our things to the truck it will be the noon return time !!! He aggressively repeated his sentence again!! Like take it or leave it matter of fact.
That night my family were left on Friday 7:00pm with canceled truck rental, and spent nervous wrecking hours searching for other companies, but finally managed to get one and moved on time.
In short: Extremely bad service!!
I also tried to book with this company more than a month in advance. Received a confirmation email and everything.Getting closer to the moving date I gave another call to confirm booking just in case. After giving the confirmation number they replied that the booking is there but there won't be any trucks available for that date !! After a while they decided that they can offer a larger truck at the same rate, as it is there mistake. Then the guy told me to come for pick up on Friday night instead of Saturday morning. Since that wouldn't work as I live in a building and have very limited access to parking they agreed that I'd pass to get the keys on Friday night and the truck on Saturday morning.
Following what have been told, I went Friday night to pick the keys, when they told me that they can't do that ..??? We tried to negotiate different options and it was really tough with their team.
The gentleman finally offered his final offer which was to take the...