worldjupiter's Reviews

It's the end of an era.

Fell in love with my Subaru Impreza (from another Subaru dealership) six years ago. Fast forward to today & I'm in the market to buy a replacement car.

I visited Subaru of Niagara to see what they could do to help me get behind the wheel of a 2020 Impreza since I loved the car so much. I genuinely wanted to continue my business relationship with Subaru. Translation : I really had my heart set on a newer Impreza! That's why I went to them first! I was really looking forward to trying out their Eye Sight technology.

I took my car in for an appraisal so I could apply the trade-in value towards the purchase of a newer Impreza. But the trade-in value Subaru of Niagara quoted me seemed quite low. So like any diligent person would do, I visited a few other dealers & got their appraisals as well.

The unfortunate part (for me) was that Subaru of Niagara offered me the lowest trade-in value, so I had to take my business elsewhere. No matter how much I loved...

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By: worldjupiter

Subaru of Niagara

St Catharines, ON

Slow on E-Mails

I sent them a few e-mails asking about two of their products and their response time is very slow. The first thing I thought to myself was : If they respond this slow *pre-sale*, how would they treat me AFTER I paid them?

In all fairness, they seem to have a decent selection of items, and I was lured in by their competitive price but with poor customer service & slow response times, I didn't see any other option but to rate them 2 stars. Let's face it, with the economy being what it is can businesses afford to ignore their customers? Hydroshop.ca seems to think so. My wallet disagrees with them.

I ended up buying American (which sucks) because I'd rather shop Canadian. Oh well, C'est la vie right?

By: worldjupiter

Hydroshop

Montréal, QC