Worst renting experience EVER !
This is my 2nd time dealing with this UHAUL location. both experience were horrible, and I will NOTgo back to this place again.
The latest one was on Aug 30, on the day of picking up the truck. I did express check in online prior for the pick up. I arrived the pick up location about 30 mins before the pick up time, and I saw there are 2 counters open. 1 with the huge line up, and the other one has no customer. I have my fiance lined up at the huge line, and I wanted to talk to the girl who is not helping customer on the other counter. I just wanna to ask her about the express check in I did, and where I should line up at. This person, name Tanya Stoner, was very very rude to me, and said : "you need to line up I don't care you checked in or not." I said :"I am just asking you a question, I never said I'm jumping in the line, and I didn't ask you to help me with the truck pickup or anything. I never did express online check in before, can you please tell me what is the different between express check in and regular lineup check in?" She pointed to the other girl that is helping customer, said: "she will explain to you when it is your turn. " I'm sure she has enough knowledge to answer the simple question I have asked.
Let's go back to my first experience back to the end of June. I have booked the truck 3 weeks before the moving day with this location by calling them. Pick up on Jun 29 at 5pm and return the truck on Jun 30 10:30am. and I called them to confirm everything the day before the pick up day. I have confirmed the pick up time, the size of the truck, and the returning time. So I went there to pick up on the 29th, and when they are doing check in for me, they changed my truck returning time to 8am, WITHOUT TELLING ME IN ADVANCE ! and I told her I cannot return the truck at 8am because I have do some moving the morning and I cannot finish and come back by 8, and I told her I have confirmed with them on the phone and everything was right. She said someone in headoffice changed it in the system. I asked her to give me the person's name and notes while did the changes, she refused to provide me these details and asked me to call UHAUL complain line about this see they can do anything. I do not have too much time to deal with this at that moment, so I completed the check in and called the UHAUL customer service. I was holding for more than 40 mins, and when the girl picked up I thought she would be nicer compare to the one I just dealed with at warden location. But no, she is as rude as her, and I explained everything I was hoping she can do something for the returning time. She said: You have signed the paper, which means you agreed about the returning time. Everything is based on the availability. Sorry." Then HANGUP on me. I was so pissed off. I booked the truck 3 weeks before, how can you change my returning time because you got someone wanna pick up early that booked after me !? On the other hand, I am fine with little early return, but I DO need advance notice. because this will affect my moving plan, and schedule.
I have no choice I have to return the truck by 8. So i went to bed at 3am, and got up at 5am to finish the moving.
I am very disappointment with both experience with this UHAUL. i don't know how other uhaul is. but this one I had enough. I've been renting trucks and cars with so many companies. never had such a hard time and problem. Enterprise. thrifty, dollar rent a car are way better.
This is my 2nd time dealing with this UHAUL location. both experience were horrible, and I will NOTgo back to this place again.
The latest one was on Aug 30, on the day of picking up the truck. I did express check in online prior for the pick up. I arrived the pick up location about 30 mins before the pick up time, and I saw there are 2 counters open. 1 with the huge line up, and the other one has no customer. I have my fiance lined up at the huge line, and I wanted to talk to the girl who is not helping customer on the other counter. I just wanna to ask her about the express check in I did, and where I should line up at. This person, name Tanya Stoner, was very very rude to me, and said : "you need to line up I don't care you checked in or not." I said :"I am just asking you a question, I never said I'm jumping in the line, and I didn't ask you to help me with the truck pickup or anything. I never did express online check in before, can you please...