My boyfriend ordered his new couches from this location. He asked it to be delivered yesterday in the evening when he is home as he works during the day and cant book time off. The delivery driver called asking to drop it off early and when my boyfriend said no one would be home and asked to keep the original time the driver got ticked off and said he would do what he could. And big surprise...no couches yesterday.... My boyfriend called them today and the location said that they had them listed as delivered….and didn’t apologize at all told him they would call him later…now we wait to see if we even get them today…whatever the outcome one thing is for sure, we both will not be getting anything ever again at sears. Horrible customer service and poor management of deliveries
My boyfriend ordered his new couches from this location. He asked it to be delivered yesterday in the evening when he is home as he works during the day and cant book time off. The delivery driver called asking to drop it off early and when my boyfriend said no one would be home and asked to keep the original time the driver got ticked off and said he would do what he could. And big surprise...no couches yesterday.... My boyfriend called them today and the location said that they had them listed as delivered….and didn’t apologize at all told him they would call him later…now we wait to see if we even get them today…whatever the outcome one thing is for sure, we both will not be getting anything ever again at sears. Horrible customer service and poor management of deliveries