Poor customer service.
DO NOT WASTE YOUR MONEY AT DONATO. OVER PRICED, CANT GET A JOB DONE RIGHT AND UNWILLING TO OFFER THE SIMPLEST SOLUTION.
I was at your Square One location Monday afternoon and asked for Ombre colour as well as a cut and style. I had a good experience however, I am not completely satisfied with the results as I wanted the ends to be a lot lighter then the middle to give it that fading effect. I went back today to ask for the ends to be lighter and the girl turned me away. She told me I should wait a month. I left unhappy as I spent over $300 and didn’t achieve the look I wanted. I called the salon when I got home to ask a manager Scott, if there was another route we could take, he insisted on sending me back to the same girl whom had already told me that she could NOT do it.
It took a lot of courage to go back in there today and ask for my hair to get fixed as I hate to complain and but I know what my hair is cable of (strength and colour wise). I don’t expect that lightening the ends would leave it as healthy as the roots of course however, if I am asking for the ends to be lighter, then lighten them. It’s not the first time I’ve had Ombre as I got it done a few years ago when it first became popular. It was a lot of money for me to spend and leave with something that none of my friends or family could even notice. I feel like I was spoken to like I was born yesterday and/or have no salon experience.
All I feel like I was told after speaking with your manager was “go somewhere else” I don’t know what to do at this point as I am very disappointed. Aside from taking another day out of my time off to go all the way back there, I am still waiting by the phone over and hour for the manager to call me “right back”. (Way to set the expectation, Scott.)
I was not looking for a refund; I was looking to get results.
Thank you for taking the time to read this.
L Solomon
Re: Ombre. Scott did call me back and told me if I wanted to get my hair retouched it would be a CHARGABLE visit and that I would have to sign a waiver in case my hair snaps off. So now what if it doesn’t? Do I go back and risk her purposely over-processing my hair to prove me wrong? I am so upset and near tears. This was a horrible experience. I will not be going back. I can’t believe a salon with your reputation could be so cheap.
I am no an idiot and have worked in salons for years. I know when a woman comes in after not having a pedicure for over a year and she expects baby soft feet, its not going to happen. However if she wrecks her polish I will redo it at no extra charge. It’s called customer service. But this is not at all a situation like that. I know I can go to another salon and get the results I want. Heck I can probably even do it at home.
You have my $315 so why bother with something as simple as adding a few more highlights unless you’re milking another $100 out of me, right?
BASICALLY WHY SHOULD SHE WASTE TIME ON ME WHEN SHE CAN HAVE ANOTHER PAYING CLIENT IN HER CHAIR? SHE ALREADY HAS MY MONEY.
My goodness, I am ashamed and embarrassed that I spent that kind of money now.
FYI: $315 can feed one of my Christian Children’s Fund children for 21 months.
Happy Easter. I hope Kayla is stuffing her greedy face.
DO NOT WASTE YOUR MONEY AT DONATO. OVER PRICED, CANT GET A JOB DONE RIGHT AND UNWILLING TO OFFER THE SIMPLEST SOLUTION.
I was at your Square One location Monday afternoon and asked for Ombre colour as well as a cut and style. I had a good experience however, I am not completely satisfied with the results as I wanted the ends to be a lot lighter then the middle to give it that fading effect. I went back today to ask for the ends to be lighter and the girl turned me away. She told me I should wait a month. I left unhappy as I spent over $300 and didn’t achieve the look I wanted. I called the salon when I got home to ask a manager Scott, if there was another route we could take, he insisted on sending me back to the same girl whom had already told me that she could NOT do it.
It took a lot of courage to go back in there today and ask for my hair to get fixed as I hate to complain and but I know what my hair is cable of (strength and colour...