WORST SERVICE EVER!
WORST ever because of the following:
1. Receptionist messed up my booking. She confirmed my appointment Aug 14, 2014 (thursday) afternoon. But when they called me back to they said no one booked me on that date so I had to book another one (a later date,Aug 16, which pissed me off because I was ready to get my hair done before friday)
2. Kathy, the manager and the one who did my hair, didn't discuss the cost of my Balayage ombre before she started. What she did was she looked at the picture I showed her, started to colour my roots and then thats when she realized that she had to discuss the price FIRST before even starting. What if I didn't approved of the price? She also said that she charge more than her staff (which was not mentioned at all by the receptionist). The only reason why I went forward with the balayage ombre is because she started colouring my roots already. She charged me for $210 plus tax for the balayage ombre.
3. False advertising. It was advertise in both the store and the actual chatters website that customers who get a colour service in August will have a free gift (see photo attached). When I asked for it after my colour was done, the receptionist said that they "don't have it anymore." I told them "well, I got my colour done and I paid a lot so I expected that gift. If you don't have it anymore its not my problem. At least give me something that you have since I am entitled to receive something." Then the receptionist said she cant and she cant do anything about it.
4. Both the manager, Kathy, and one of the receptionist confirmed that they can re-do my balayage ombre for free as long as its within two weeks after getting it done (if I am not happy/satisfied with it). I called them the next day to ask for a re-do. The receptionist said Kathy will call me back about the re-do on tuesday (Aug 19). So, she called me tuesday; she said that she cant re-do it. She also said that if I really want to get it done I would have to pay more money (She quoted that I would have to pay "$65" to get the tips of my hair lighter).
THIS IS RIDICULOUS!
So, because of these reasons, I am forced to call the district manager to complain. I am not going to stop until they do something about it. They need to fix my hair because they are entitled to (I paid that much money for a reason!). Also, they should at least talked to Kathy, the manager, about this. How come she's the manager when she cant even do her job right? I AM NOT HAPPY WITH THE SERVICE AT ALL!
WORST ever because of the following:
1. Receptionist messed up my booking. She confirmed my appointment Aug 14, 2014 (thursday) afternoon. But when they called me back to they said no one booked me on that date so I had to book another one (a later date,Aug 16, which pissed me off because I was ready to get my hair done before friday)
2. Kathy, the manager and the one who did my hair, didn't discuss the cost of my Balayage ombre before she started. What she did was she looked at the picture I showed her, started to colour my roots and then thats when she realized that she had to discuss the price FIRST before even starting. What if I didn't approved of the price? She also said that she charge more than her staff (which was not mentioned at all by the receptionist). The only reason why I went forward with the balayage ombre is because she started colouring my roots already. She charged me for $210 plus tax for the balayage ombre.
3. False...