NEVER USE THIS COMPANY
Organized a move a month a head of time with 2 drop offs. Movers were 4 days late, and we had to move all of our things into a storage unit. They agreed to pay. We weighed our materials as they were loaded into the unit. The weight of the items as told to us 20 days later after the pick up date was 700 lbs over our weight. A reweigh at any one of the many free weigh scales across Canada costs 300 dollars (and could easily be falsified for the second time I believe). A manager at the company said it was "normal" for the weight to be increased, as this would account for the weight of the "moving blankets." I said I didn't want to pay for the weight of the moving blankets and he said that that didn't make sense and wasn't how things worked.
The movers and the company told us it would take 7-10 days for the items to arrive at their destination. It has now been 29 days.
The items that were supposed to be dropped off in Vancouver have not been dropped off there, as I was informed by a company contracted by BlueStar that they had no idea that anything was supposed to be unloaded, and it had been mixed in with the other goods.
The manager, whose name is Steve (the employee I spoke with had no idea what his last name was), will not return our phone calls. I would like to discuss the option of a rebate on services due to the inconvenience, as when the movers arrive, I must pay them an approved amount before they unload the truck. If I do not agree to pay whatever they ask, I will pay for the storage of my items until the deal is resolved.
The details of the contract (such as the one I just mentioned) were written on the back of the page that I signed which I assumed was the whole contract. I was not shown the back of the page when I signed it.
I am feeling stupid for not reading reviews like these before hiring a moving company, please do not make the same mistake.
Organized a move a month a head of time with 2 drop offs. Movers were 4 days late, and we had to move all of our things into a storage unit. They agreed to pay. We weighed our materials as they were loaded into the unit. The weight of the items as told to us 20 days later after the pick up date was 700 lbs over our weight. A reweigh at any one of the many free weigh scales across Canada costs 300 dollars (and could easily be falsified for the second time I believe). A manager at the company said it was "normal" for the weight to be increased, as this would account for the weight of the "moving blankets." I said I didn't want to pay for the weight of the moving blankets and he said that that didn't make sense and wasn't how things worked.
The movers and the company told us it would take 7-10 days for the items to arrive at their destination. It has now been 29 days.
The items that were supposed to be dropped off in Vancouver...