tor's Reviews

Be very careful with payments to...

Goodlife has the worst customer service. They frequently make mistakes charging your account and then it’s impossible to get it sorted out. Their customer service skills are non-existent. Unless you are OK occasionally overpaying for membership and dealing with incompetent people, stay away from Goodlife.

By: tor

GoodLife Fitness Club

London, ON



If you have issues with your billing then it really shouldn't be that difficult to get it sorted out. You have your copy of your agreement and you have your bank statements showing the amount being taken. Bring both these items into your club, they will take photo copies, and if a refund is required, they will do a request that will take 4-6 weeks to be sent to you in the form of a check. If you can't get help from the associates in the club, which you should be able to, then you can always call their head office at 1-800-387-2524 and they will help you sort out your issues. They will more than likely require you to fax them your documentation, but they will get it sorted out.
Unlike some other fitness companies, GoodLife is not the kind of company that likes to take more money from their members than they are supposed to! That being said, mistakes can be made, people are only human! It is unfortunate that you were one of the few unlucky people to be on the mistakes are made side of it.