We have had the frustated pleasure of dealing with Angela too. Every excuse in the book has been used, from one of their installers was hurt from a ladder fall, to trouble with the manufacturer. I thought that buying my parents new doors was going to be very straight forward. I picked out the doors, paid 10% down and signed the contract in May 2010.
The doors were finally installed mid October after at least 15-25 phone calls. I do not know when if ever the storm doors will be supplied as of December 2010. My best guess is that Jeff Brown can not pay his suppliers and therefore they are refusing his orders for product. Angela is very good at not answering the phone and not returning calls. Jeff refuses to man up and call me back after repeated attempts to have the job completed. AVOID THIS COMPANY AT ALL COSTS!!!!!!!!!
We have had the frustated pleasure of dealing with Angela too. Every excuse in the book has been used, from one of their installers was hurt from a ladder fall, to trouble with the manufacturer. I thought that buying my parents new doors was going to be very straight forward. I picked out the doors, paid 10% down and signed the contract in May 2010.
The doors were finally installed mid October after at least 15-25 phone calls. I do not know when if ever the storm doors will be supplied as of December 2010. My best guess is that Jeff Brown can not pay his suppliers and therefore they are refusing his orders for product. Angela is very good at not answering the phone and not returning calls. Jeff refuses to man up and call me back after repeated attempts to have the job completed. AVOID THIS COMPANY AT ALL COSTS!!!!!!!!!