I use to praise their prices and quality too which is why we bought almost 5 more mattresses since initial purchase of 2 in 2008. That all changed in past few months since I have been battling to claim their whatever 20 years warranty and it has been a rude uphill battle. Long story short, you are better off buying from a reputable company who are proven to stand behind their mattresses. DSB mattresses might be cheaper than market but when you have problem like me, they'll tell you it's "normal wear and tear". No one will call you after multiple requests and no one will come to take a look (they keep telling me to take a picture. if you know a way to grab sinking-in issue in a fluffy mattress be my guest to show). Also make sure their incompetency doesn't go one step further and correct mattress name is written on your receipt.
I use to praise their prices and quality too which is why we bought almost 5 more mattresses since initial purchase of 2 in 2008. That all changed in past few months since I have been battling to claim their whatever 20 years warranty and it has been a rude uphill battle. Long story short, you are better off buying from a reputable company who are proven to stand behind their mattresses. DSB mattresses might be cheaper than market but when you have problem like me, they'll tell you it's "normal wear and tear". No one will call you after multiple requests and no one will come to take a look (they keep telling me to take a picture. if you know a way to grab sinking-in issue in a fluffy mattress be my guest to show). Also make sure their incompetency doesn't go one step further and correct mattress name is written on your receipt.