Warranties are useless with...
If I could score lower than a 1 we would. Two summers ago we paid to have a top of the line Storm Door installed costing almost 3 times normal doors. We are a corner house and sometimes get strong winds due to a Hydro Right of Way near us. The salesman wrote on our bill 5 year warranty on door. That would be great but they did a shoddy installation job. Now they claim interior screws inside the frame keep coming out due to high winds. In other words they are claiming that wind can unscrew screws. I guess the winds have invisible hands or maybe a ghost is helping them get unscrewed. When we first contacted them the service staff said I must have the original bill to prove purchase. In between looking for that we were dealing with a parent that was slowly passing away and many times couldn't look for the bill. When the bill was found after mother had passed away they were closed until January 2019. Service Lady manager said they only give 1 year warranty on doors, doesn't matter what my invoice says. Another person calls and says if I retract my complaint to BBB then they will come out. I said what proof do I have you will ever come if we withdraw our complaint. They know we are both Disabled and don't give a dam. Save your money and avoid these crooks with a useless warranty at all costs. We are going to have to hire another firm to reinstall this door that they couldn't be bothered to guarantee the quality of their own installers which is very poor customer service and to take advantage of Disabled people shows you the business ethics and integrity of their company.
If I could score lower than a 1 we would. Two summers ago we paid to have a top of the line Storm Door installed costing almost 3 times normal doors. We are a corner house and sometimes get strong winds due to a Hydro Right of Way near us. The salesman wrote on our bill 5 year warranty on door. That would be great but they did a shoddy installation job. Now they claim interior screws inside the frame keep coming out due to high winds. In other words they are claiming that wind can unscrew screws. I guess the winds have invisible hands or maybe a ghost is helping them get unscrewed. When we first contacted them the service staff said I must have the original bill to prove purchase. In between looking for that we were dealing with a parent that was slowly passing away and many times couldn't look for the bill. When the bill was found after mother had passed away they were closed until January 2019. Service Lady manager said they only give 1 year warranty on doors, doesn't...