tammylou's Reviews

Unfortunate Delivery Experience - not...

Teppermans has always had consistent service, from product browsing, sales to the delivery process.
This past experience was not what I have come to expect from Teppermans, specifically on the delivery front.

Issues:
- Delivery Guy #1 (seemed to be the 'one in charge - other guy was a newbie) REEKED of cigarettes. I didn't even want him in my house. Could smell him long after he left.
- Ran into an issue with our french door fridge not fitting past my front bay window. Delivery guy #1 reluctantly entertained hoisting the fridge over my railing, but we could tell he just wanted to dump it and go.
- got it in the entrance way, and they realized the brackets that the lower freezer door hang on needed to be removed. Took extra time.
- got the fridge in my living room, and they realized that the rails that the freezer door rides on caused the fridge to not fit into my kitchen.
- we assumed that the rails needed to come out. Response?...

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By: tammylou

Tepperman's

London, ON

Comments

By: TEPPERMAN'S - COMPANY REP

Hi There Tammy,

We're sorry you've had such an ordeal. Thank you for taking the time to write us such a detailed review!

I would be very grateful if you would consider reaching out to our Customer Care Relations Manager Pamala.

Perhaps she can help resolve this and provide a solution that works best for you.

If you are so inclined, please call her at 1-877-315-5170 x. 1426 and by all means, mention that Gerry sent you.

Thank you again for providing the feedback, I hope we can help make this better!