2013 STARTED ON FIRE WHILE MY...
I LEASED A 2013 FORD ESCAPE AT YONGE-STEELES FORD WHEN MY LEASE WAS UP ON MY 2010 FORD ESCAPE-----IN JUNE 2014 MY DAUGHTER WAS DRIVING UP NORTH ON HWY 400 TO GO CAMPING AND THE CAR WAS PACKED WITH CAMPING GEAR... ABOUT 40 MINUTES INTO THE DRIVE ,SHE WAS BEING WAVED DOWN BY PASSING CARS AND THEY WERE POINTING AT THE BACK OF THE VEHICLE AND WHEN MY DAUGHTER LOOKED OUT THE REAR VIEW MIRROR SHE SAW A HUGE CLOUD OF BLACK SMOKE. SHE PULLED OVER AS FAST AS SHE COULD ,JUMPED OUT OF THE VEHICLE AND FLAMES BEGAN TO APPEAR FROM UNDER THE HOOD AND BACK RIGHT REAR TIRE WELL.
SHE EMPTIED THE CAR QUICKLY AND SOMEONE MUST HAVE CALLED 911 WHEN THEY SAW WHAT WAS HAPPENING AND FIRE ENGINES CAME AND PUT OUT THE FIRE..
THE VEHICLE WAS DECLARED INOPERABLE AND WAS TOWED BACK TO THE DEALERSHIP(YONGE-STEELES FORD)
THIS HAPPENED ON A SUNDAY EVENING AND SO MY DAUGHTER AND I WAITED TIL THE NEXT MORNING TO CALL THE DEALERSHIP AND WERE TOLD THAT THE CAR WAS A WRITE OFF
WE WENT TO THE DEALERSHIP AND EMPTIED THE CAR
THE NEXT DAY THE DEALERSHIP CALLED AND ASKED WHY WE TOOK EVERYTHING OUT OF THE CAR.
WE SAID IT HAD BEEN DECLARED A WRITE OFF.
FROM THAT POINT ON WE WERE TREATED LIKE GARBAGE ...FOR 5 MONTHS MY CAR WAS ON THE LOT WHILE THE DEALERSHIP AND INSURANCE COMPANY ARGUED BACK AND FORTH AND THEN FORD DECIDED TO PUT A NEW ENGINE IN---- THEY PUT ME INTO A RENTAL( BUT I WAS STILL MADE TO PAY MY LEASE) I PAID FOR A 2013 FORD ESCAPE NOT A RENTAL CAR .
I MUST MENTION THAT IN THE FIRST YEAR THE 2013 FORD ESCAPE HAD 7 RECALLS ,ONE OF WHICH HAD TO DO WITH THE ENGINE STARTING ON FIRE. AND FORD HAD 55,000 PEOPLE IN RENTAL CARS .
NAVIN IS A TOTALLY USELESS AND HE TREATED ME SO DISRESPECTFULLY, FOR EXAMPLE HE WOULD HIDE WHENEVER I WENT TO CHECK ON THE PROGRESS OF MY VEHICLE.....
I WAS TOLD THE RENTAL WOULD NOT COST ME ANYTHING BUT IN THE END NAVIN CUT OFF THE PAYMENTS FOR THE RENTAL AND I WAS MADE TO PAY OVER 500 DOLLARS IN RENTAL FEES PLUS 800 DOLLARS FOR THE GST. SO I WAS MADE TO PAY THE LEASE ON A CAR I DIDN'T EVEN HAVE.....
SO THEY PUT IN A NEW ENGINE FIXED REPAIRS NEEDED ON A BURNT OUT CAR AND RETURNED THE CAR TO ME.
NO APOLOGY FOR THE FACT THAT HAD MY DAUGHTER NOT BEEN ALERTED BY PASSING CARS HER AND HER BOYFRIEND COULD HAVE BEEN KILLED .......
SO ,I TOOK THE CAR BACK BECAUSE AT THE TIME I COULDN'T AFFORD TO PURCHASE ANYTHING ELSE. I DROVE IT UNTIL THE LEASE ENDED WHICH WAS JUNE 2016 .....I WANTED RESTITUTION FOR WHAT HAD HAPPENED IN THE WAY OF A NEW FINANCED CAR BUT BECAUSE OF MY PRESENT FINANCIAL SITUATION THEY COULD NOT FINANCE ME.. I WENT INTO THE DEALERSHIP AND WENT UP TO SEE ANIL CHOPRA THE GENERAL MANAGER AND DEMANDED HE DO SOMETHING FOR ME ...
HE TOLD ME TO KEEP DRIVING THE VEHICLE AND HE KNEW SOMEONE AT FORD HEAD OFFICE AND WOULD TAKE CARE OF ME.....WELL I DIDN'T HEAR FROM HIM FOR A MONTH SO CALLED BACK SEVERAL TIMES AND LEFT TEXT MESSAGES AND VOICE MAILS AND EMAILS BUT NOTHING.....
SO I WROTE TO THE PRESIDENTS ASSISTANT AT FORD AND TOLD MY WHOLE STORY.....
SHE SAID SHE WOULD HELP ME....MEANWHILE NOOOOOO WORD FROM ANIL.
THE WOMAN AT FORD GOT BACK TO ME AND SAID SHE HAD RUN IT BY THE LEGAL DEPT. AND THEY DECIDED THAT THE DEALERSHIP AND FORD HAD DONE EVERYTHING THEY COULD FOR US AND COULD DO NO MORE.....
THEN THEY STARTED CALLING AND SAID I HAD TO RETURN THE CAR AND THE LEASE WAS UP AND IF I DIDN'T THEY WOULD SEND A BAILIFF TO REPOSSESS THE CAR......
I WENT TO THE DEALERSHIP AND INTERUPTED A MEETING ANIL WAS IN AND HE LOOKED AT ME AND SAID THAT HEAD OFFICE HAD TOLD HIM TO STAY OUT OF IT...
SO I RETURNED THE CAR ,BUT NOT BEFORE SCREAMING MY STORY TO EVERYONE IN THE DEALERSHIP
FORD IS A PIECE OF SHIT FOR NOT STANDING UP AND RELEASING AN APOLOGY AND GIVING ME A NEW CAR PAID IN FULL......AND ON TOP OF ALL THE FUCKUPS THEY HAVE SENT ME A BILL OF OVER 3800 DOLLARS FOR THE OVERAGE IN MILES ??????ARE YOU FUCKING KIDDING ME------THEY NEED TO REFUND MY LEASE PAYMENTS FOR 5 MONTHS OF NOT HAVING THEIR PIECE OF JUNK AND REFUND THE MONEY PAID FOR A RENTAL ....
I HAVE DRIVEN A FORD ESCAPE SINCE THEY WERE FIRST RELEASED IN CANADA IN 2002.
FORD SHOULD ADMIT THAT THEY FUCKED UP AND MAKE RESTITUTION FOR ALMOST KILLING MY DAUGHTER WHO BY THE WAY HAS PTSD FROM BEING IN A BURNING VEHICLE-----HAD SHE DRIVEN JUST TWO MORE MINUTES THE CAR WOULD HAVE BLOWN UP AND KILLED HER ........WHAT WOULD FORD HAVE DONE THEN------SEND FLOWERS TO THE FUNERAL
OWN UP TO YOUR FUCKUP AND YONGE STEELES FORD MAKE GOOD ON SOMETHING THAT IS VERY VERY WRONG-----AND BY THE WAY I AM NOW WITHOUT A VEHICLE...........
I LEASED A 2013 FORD ESCAPE AT YONGE-STEELES FORD WHEN MY LEASE WAS UP ON MY 2010 FORD ESCAPE-----IN JUNE 2014 MY DAUGHTER WAS DRIVING UP NORTH ON HWY 400 TO GO CAMPING AND THE CAR WAS PACKED WITH CAMPING GEAR... ABOUT 40 MINUTES INTO THE DRIVE ,SHE WAS BEING WAVED DOWN BY PASSING CARS AND THEY WERE POINTING AT THE BACK OF THE VEHICLE AND WHEN MY DAUGHTER LOOKED OUT THE REAR VIEW MIRROR SHE SAW A HUGE CLOUD OF BLACK SMOKE. SHE PULLED OVER AS FAST AS SHE COULD ,JUMPED OUT OF THE VEHICLE AND FLAMES BEGAN TO APPEAR FROM UNDER THE HOOD AND BACK RIGHT REAR TIRE WELL.
SHE EMPTIED THE CAR QUICKLY AND SOMEONE MUST HAVE CALLED 911 WHEN THEY SAW WHAT WAS HAPPENING AND FIRE ENGINES CAME AND PUT OUT THE FIRE..
THE VEHICLE WAS DECLARED INOPERABLE AND WAS TOWED BACK TO THE DEALERSHIP(YONGE-STEELES FORD)
THIS HAPPENED ON A SUNDAY EVENING AND SO MY DAUGHTER AND I WAITED TIL THE NEXT MORNING TO CALL THE DEALERSHIP AND WERE TOLD THAT THE CAR WAS A...