POOR TREATMENT OF A VIP CUSTOMER
I have shopped at Tepperman's numerous times and due to that have been named as a VIP customer however, the last trip to Tepperman's was anything BUT a VIP treatment.
I went in there to purchase furniture for my son. They had wanted a reclining love seat with middle console and matching reclining rocker. I had received a letter in the mail indicating that I had the ability to deduct a Percentage off of anything I purchase in store as long as I was there on the specified days. When I spoke to the original sales lady I advised them that I was rushed to hospital during those days and was coming in the day after the final date.
She had indicated to me that I "should" be able to deduct still and bring the letter in when we came to pay the balance. We had looked on the floor and also in the Bargain Annex. When in the Bargain Annex we had found a perfect set that was on sale for $800 for the love seat and $500 for the recliner. We had agreed to purchase this and only had to wait for it to be available. We were notified that it was ready and when we went in to pay the balance on the set I brought in the letter and was advised by the customer service rep. at the payment desk that it was not applicable. After a small discussion, I gave up and paid the balance and then proceeded to the Bargain Annex to take a look for other furniture.
While in the Bargain Annex my son, girlfriend and I noticed the exact same love seat at an even greater reduced price and asked the Salesman what was wrong with it as it was $200.00 less. He indicated that the only thing wrong with it was that the headrest on the right side was worn out but other than that it worked fine. My son asked to be able to plug it in to check to make sure and the Salesman indicated that there were no plugs available. We hemmed and hawed to see if we would take that, whilst the Salesman stated that once again the only thing wrong was the headrest being worn.
Eventually we decided to take the other unit and pay the lesser price. We arranged for delivery which was on the Saturday of the same week.
Upon delivery of the unit, we noticed that it was broke completely. We contacted Tepperman's immediately and was advised that they would send a technician out to review the furniture and then determine what they would do. I asked at the time about the 1 year manufacturers warranty and they advised me that yes that was in force.
Two days later the Technician came out and advised us that it was completely broke and that Tepperman's would contact us.
Teppermans did finally contact us 2 days later and advised that it was so badly in shape that the manufacturer would not cover it nor would Teppermans as it was sold AS IS!
Last time I checked, AS IS does not mean that it is BROKE BEYOND REPAIR, I did not believe that Tepperman's has a 'TAILGATE POLICY" in effect or that they should be selling something that is 'BEYOND REPAIR AND NOT COVERED BY THE MANUFACTURER!!"
I asked Tepperman's what our options were and they stated"
1) Keep it;
2) Come into the store and purchase something else as they would not replace it;
3) Return it and get a store credit for something else.
Okay seriously,
YES I am going to keep broken furniture that is not usable;
YES I am going to go to the same store that just RIPPED me off and purchase something else and pay more for it;
YES I am going to take a store credit and possibly be RIPPED OFF again.
I am so glad to see that Tepperman's really treats their VIP special. I guess in their minds VIP means 'VERY IGNORANT PEOPLE" that we can rip off easily.
Guess my business will be going elsewhere #Tepperman's
I have shopped at Tepperman's numerous times and due to that have been named as a VIP customer however, the last trip to Tepperman's was anything BUT a VIP treatment.
I went in there to purchase furniture for my son. They had wanted a reclining love seat with middle console and matching reclining rocker. I had received a letter in the mail indicating that I had the ability to deduct a Percentage off of anything I purchase in store as long as I was there on the specified days. When I spoke to the original sales lady I advised them that I was rushed to hospital during those days and was coming in the day after the final date.
She had indicated to me that I "should" be able to deduct still and bring the letter in when we came to pay the balance. We had looked on the floor and also in the Bargain Annex. When in the Bargain Annex we had found a perfect set that was on sale for $800 for the love seat and $500 for the recliner. We had agreed to purchase...