This was one of the worst dining experiences I've ever had in Toronto. We went in a group of 15 for our friend's birthday party an the service was non-existent. It took over an hour before we could order our dinners and over 2 hours before they arrived. By the time the entrees had arrived the food was cold and many had lost their appetites. I ordered a rare steak and the steak was cold and the french fries hard and stale. I couldn't even eat the food that I had it sent back and had dinner elsewhere.
On top of everything else, the manager insisted on charging us the 15% gratuity for groups when he clearly understood that he didn't deserve it but defended it by saying "that's our policy." He had no sympathy for the my friend's birthday that he had ruined and the server was catatonic the whole time. We even overheard the staff talking rudely about our table being difficult. Sadly, this restaurant sets their standards pretty low and I'd have to say this place is one of the most pathetic excuses for a restaurant. I recommend everyone stay away if you don't want to be extremely disappointed and have your money stolen from you.
This was one of the worst dining experiences I've ever had in Toronto. We went in a group of 15 for our friend's birthday party an the service was non-existent. It took over an hour before we could order our dinners and over 2 hours before they arrived. By the time the entrees had arrived the food was cold and many had lost their appetites. I ordered a rare steak and the steak was cold and the french fries hard and stale. I couldn't even eat the food that I had it sent back and had dinner elsewhere.
On top of everything else, the manager insisted on charging us the 15% gratuity for groups when he clearly understood that he didn't deserve it but defended it by saying "that's our policy." He had no sympathy for the my friend's birthday that he had ruined and the server was catatonic the whole time. We even overheard the staff talking rudely about our table being difficult. Sadly, this restaurant sets their standards pretty low and I'd have to say this place is one of the most pathetic excuses for a restaurant. I recommend everyone stay away if you don't want to be extremely disappointed and have your money stolen from you.