furniture warranty yeah right...
My name is John I purchased a love seat in Jan 2015 and have warrant against defects etc.
I have a problem with my sofa the mechanism on one side has given away and is sloped and a piece of wood is now sticking out.
I phoned the repair department and after 2 weeks secured an appointment with the technician who visited my home and told me it had a defective part and some one would be in touch
a week and a half later I finally called the service department and they told me that they had ordered the part for my couch and it was coming from China and would take approximately a month.
I imagine that it will take another 2 weeks to have the technician come back to rpair my couch as he told me he is the only one in southern Ontario doing this for Bad Boy.
when I spoke to customer service I asked to speak to a supervisor and was told I would get a call that day no call came to me
two days later I called again and was told a supervisor would call me by days end its been two days and no call.
My problem is that I will be living with this defective couch its caving in and I am expected to wait 2 months for this probl to be resolved?
What is the purpose of this warranty when customers are left high and dry with not even a return call for concerned customers.
What kind of company would do this to clients and expect them to be repeat customers and not expect them to tell everyone they know and don't know on social media not to buy from bad boys for the reasons listed above .
This is completely unacceptable and your warrant isn't worth the paper its written on and no one cares nooobody!!!
this is bad Karma for your company and I will not let this go until I get satisfactory resolve to this.
My name is John I purchased a love seat in Jan 2015 and have warrant against defects etc.
I have a problem with my sofa the mechanism on one side has given away and is sloped and a piece of wood is now sticking out.
I phoned the repair department and after 2 weeks secured an appointment with the technician who visited my home and told me it had a defective part and some one would be in touch
a week and a half later I finally called the service department and they told me that they had ordered the part for my couch and it was coming from China and would take approximately a month.
I imagine that it will take another 2 weeks to have the technician come back to rpair my couch as he told me he is the only one in southern Ontario doing this for Bad Boy.
when I spoke to customer service I asked to speak to a supervisor and was told I would get a call that day no call came to me
two days later I called again and was told a...