Mediocre
Shop was recommended by a few people I know. As well, a large busy shop is always a good sign. It's one of two very large shops in the KW area (the other being Heffner Toyota/Lexus). Got quotes from both for some minor rust work under my door. Queensway was about 100$ cheaper (650 vs 550 or so). With the reviews i've had from people I went with Queensway.
Upon arrival, front desk was professional an helpful. Car was assessed and indicated that rust work can be tricky, but this wasn't bad (some minor starts of bubbling) and it could be cleaned up. Issue shouldn't come back for a year or two. This was an adequate timeline to me. Car was booked in for 2 days and I got a rental.
When day two came I was informed that they would need another day. 2 days vs 3 was one reason other than price I didn't go with Heffner. They did, however, offer to pay for my next day rental. Great service in this regard.
Upon checking the work a day later, the outer door nicks etc. were finished well. Looking at the main issue of the rust work, it appeared cleaned up and painted, though the paint seemed to be applied as if by a poor paintbrush. Appeared to be streaky and thin. This was the weekend. The following week I saw some rust colour peering out.
Called in and went back to speak regarding potential warranty. While rust work normally isn't warranted, I can't believe i'd see it back in less than two weeks - and the paint on that portion only was poor.
Spoke with manager who at first appeared a bit defensive emphasizing rust work isn't warranted, but did acknowledge work 'was not done properly'. Paint was poor and he noted 'no sealant' was applied. I was to call in and get it booked for warranty work- estimate was one full day. In the end, the manager appeared to be willing to get the job done right.
When I booked a day to come back, I had to move it a few days later. Was assured I could do that. Upon arriving on my new day, manager was called since this was warranty work, and indicated they were busy and normally would do this early in the week.
I then came back the following week.Work was done in the time expected. I was going to pickup the car around 10 but was delayed until 1130. When the car was brought out, I was asked if I had 20 minutes to have it washed in and out. I did not, and noted it probably should have been ready already since I was coming 1.5 hours ago. There was a lot of dirt inside the worked on door and rear panel - the person bringing it out cleaned that up quickly.
Upon reviewing the work, there was a sealant applied, but was visible clearly from several meters away. It appeared applied by an inexperienced hand. I don't expect it to be perfect like a machine might, but better than I could apply it with a caulking gun. It was clearly worked on to any inexperienced eye. I was speaking with the man who brought out my car - can I buff that out, can it be sanded at all, will that damage the coating. He acknowledged it looked odd but he hadn't worked on it. At that point the manager came out, and again, appeared rather defensive. I wasn't accusing anyone of poor work, merely asking if that's what it should look like. As this was my second experience this way, I informed the manager I took issue with his tone. He then changed and explained the work etc. and indicated my two doors must have been replaced as they differed from my other two doors - odd as i've never replaced doors on my car. I merely wanted to know if I could buff that/polish it to make it look as if it were not worked on. It appeared not professional to me. He didn't have much to say other than this is how the coating looks to seal it. He then left.
My feeling in the end was, up until warranty time, I felt I was treated courteously and well. After, I felt as if I was a nuisance - despite work not being done correctly on my vehicle. They may take in more work than they can handle at times, or maybe something caused delays. The managers tone of, bad cop good cop doesn't work. Telling me in a poor tone of why this isn't warranted but then turning tone that it will be fixed due to being incorrectly done, is a poor tactic. Much like a review here notes, it seems this is way of making you feel you are getting a favour done.
In my opinion, I can't see myself coming back here. Big shop yes, but I felt that I wasn't treated as well as at Heffner before. My vehicles have always come back ready on time - or explained before of delay - clean without asking, and the job's always been done right without me inspecting it. Sure it would have been one more day and 100$ more, but it would be worth it to get it done right and avoid rework needed several times.
Shop was recommended by a few people I know. As well, a large busy shop is always a good sign. It's one of two very large shops in the KW area (the other being Heffner Toyota/Lexus). Got quotes from both for some minor rust work under my door. Queensway was about 100$ cheaper (650 vs 550 or so). With the reviews i've had from people I went with Queensway.
Upon arrival, front desk was professional an helpful. Car was assessed and indicated that rust work can be tricky, but this wasn't bad (some minor starts of bubbling) and it could be cleaned up. Issue shouldn't come back for a year or two. This was an adequate timeline to me. Car was booked in for 2 days and I got a rental.
When day two came I was informed that they would need another day. 2 days vs 3 was one reason other than price I didn't go with Heffner. They did, however, offer to pay for my next day rental. Great service in this regard.
Upon checking the work a day later, the...