UNBELIEVABLE

I will start by saying I have been to stonefire around 30 times. I even organized my staffs christmas parties for the past 3 years at this restaurant. A couple weeks ago, I had organized a 30 person dinner party for my husbands birthday. I have never been more disappointed dining out in my life. It took 20-35 minutes for our drinks (after waiting almost 15 minutes to order them). I even asked the owner if he could get the birthday boy a drink and even that took 15 minutes. After our ONE unorganized and rude waitress took our order, a couple of us went for a smoke. As we were outside around 9 pm in the middle of a huge dinner rush, the owner LEFT. As a manager and barteder myself, i could never imagine leaving my UNDER STAFFED restaurant on an extremely busy night. We got our meals, two people ordered veal and were served chicken, the waitress explained "we are out of veal, i hope chicken will do". We were NEVER offered cheese for our pasta or pepper for our meals. The tables were over piling in dirty dishes and glasses. We finally asked for 4 seperate checks (as we discussed prior to coming with the owner) and the waitress said she was too busy and that we needed to "figure it out" when we said we wanted seperate checks she freaked out on us and went in the back ignoring us as the other waitress had to seperate the bills. The only two things that were exceptional about our night was the kitchen manager MAURO who came out and personally apologized and the amazing food that he contiuously makes. I am more pissed off at the fact that the owner had all my contact information and never once called to apologize. Ive had better service at tim hortons. Thanks for listening to my rant and rave lol