Run don't walk AWAY from Zeneba

My experience with Zeneba Academy of Esthetics rates a "0" and here is why:

I have never seen such an unprofessional and scammy group as Zeneba! I purchased my dealfind deal in June and the first available appt. was Sept. 1. I went online and booked all 16 appts. beginning Sept 1. The first appt. day arrived and I received a call only 90 mins. before saying they were short staffed and had to cancel that day's appt. I was not pleased but what could I do. That was bad enough but then the very next week my appt. was also cancelled!

When I finally did get in for my appts I was taken aback by the unprofessional attitudes of all the staff there. Appts. were long delayed in a waiting room with music so loud even my headphones didn't block it out and service once in the room was rushed - once in the room I was in and out in 10-15 mins. On the dealfind offer page a dealfind admin states: "one session is 60 minutes." I'm sure Zeneba provided that little tidbit of information.

The waiting room did not have enough seating and one of the chairs was a 2-person chair - sometimes that chair was occupied by a male and the staff would direct me to sit in the remaining part of that chair with him, seeing it was the only seat left. I preferred to stand, thank you very much. A little too comfy for strangers, let alone a person of the opposite sex.

Parking was horrendous and one time I took the only spot left near (not in front of) the front door. As I got out of the car the owner pulled up behind me and told me I couldn't park there. I left only to see her park her car there! Yeah, customer first attitude for sure!

My last appt. was yesterday for cellulite. The 2 girls working on me treated me like a piece of meat. One girl came in to give a 1 minute instruction to the other girl on how to actually do the treatment!!!! It was obvious the girl had never given a cellulite treatment before. On the dealfind offer page a dealfind admin states: "this treatment is not performed by students." Then she left, coming in to check a few times. The "newbie" was so rough on me with the ultrasound machine, massaging it so deep into my skin that I felt like slapping her! When the other girl came in they discussed how she (not the newbie) had been trained in the "old school" way where they literally slapped a woman's thighs until some of them cried! I felt like telling her that this wasn't much different! The newbie also ran the ultrasound wand carelessly close to my private parts that it touched - that is not necessary. As well, instead of moving to the other side of the table to do the opposite thigh she just reached over. My last 2 appointments also the girls remained in the room while I was dressing/undressing - very unprofessional. Dignity people, dignity. A time before that the woman did leave the room while I was half undressing and when she opened the door to exit I realized that the waiting seat was just across the open door and I was facing a wall to wall mirror in the room that could easily reflect my half undressed body to whoever would be passing by or whoever might be sitting in that chair, perhaps a man.

I witnessed in the waiting room people complaining that services they signed up for weren't available when they got there. The client would say, "the deal offers such and such and that's what I booked for and that's what I want." The staff would just counter uncaringly with, "well, we don't offer that as there is no one here trained to do that so you can't have it." I think it was deep tissue massage, but I'm not sure. As the customer quipped and I agree, why then do they offer a service they don't provide?

Upon entering the building it was required that you stop by the reception desk first. There, they ask you what you are there for. Tell me why they don't already know? If someone is behind me or nearby I don't necessarily want to share with them that I am having cellulite treatments or hair removal or whatever!! Then when you get up the stairs the staff there asks the same question - in front of the whole waiting room! It's none of anyone else's business and care should be taken to ensure privacy of clients. It should say on my appointment why I'm there. I don't go to my doctor's office and shout out to everyone in the waiting room that I've got a boil on my behind or am constipated!