Little and Belittle

Stayed at the Hunter Creek Inn on the weekend and had to write my first motel review ever.

First of all, getting the reservation was a labour. While on the phone with the proprietress, she tried to enter my friend's credit card, not once, twice or thrice, but 4 times. Then she informed her that the card was rejected, and "she must have something wrong with her card". The card had zero balance. After getting someone from the credit card company on the phone for a 3 way conference, the agent told her the reason it has been rejected was that she tried to enter it 4 times, and after the first (accepted and approved) charge, it flagged the others as suspicious, as they were for the same amount and consecutive. The agent tried to explain how to use the card device properly, but the innkeeper was adamant that she knew what she was doing, to the point of becoming hysterical! She opined that there was something wrong with my friend's credit, at which point my friend reminded her that this was a 3-way call, and she was still there....
The credit card company told her it had already been debted, but if she wanted the authorization code, she would have to fax the request on the Inn's letterhead with the transaction number. She would not do that at first because, once again, she knew what she was doing, and my friend was at fault....

Back to the Inn. The water there is contaminated and cannot be used for drinking, washing or brushing. They recommend no bathing at all for children, and only 'short' showers for adults. A reasonable expectation from most hotels? Clean water? If they don't have it, you'd expect to be told UP FRONT. The bar fridge contained one bottle of water to compensate.
No ice machine at the resort, as you shouldn't make ice from contaminated water I guess.
We were a party of 6, my friend and I each have 2 young children, but we were told they had a room "designed for 6", with a separated bedroom with a queen bed, and 2 pull out couches. The couches pulled out to single beds, so the kids were very cramped, in a TINY room with no air conditioning or even air circulation. The fan on the table did a nice job of moving the hot air around though. It was a cool night outside, but we could not coax the air into that area.
The Inn supplies all meals, but we declined to participate, choosing accomodations only, so I can't speak to the food quality or service.
Even though we paid $10 additional for each child, there was a mysterious 10% service charge on the bill, "because of the kids". Sounds like double-billing doesn't it? I would recommend you are aware of ALL charges before going there.
Also, there is NO refund at any time for any reason whatsoever. Their policy. I would never go again just for that reason.
The resort outside is fine, quiet peaceful area, the same amount of mosquitos you'd find anywhere around there, a nice smell from the cedars. Inside smelled like an old folks home though.
The "swimming area" at the "beach" was 12 feet wide of sand on a very fast moving small tream. There were even whirlpools in the water. After 4 feet it drops off, and you'd be swept away. Did not see anyone swimming at all. I would never have allowed a child into that current anyway.
There was a games room with a decent pool table (adults only) and a small air hockey table.
Due to shifting on the sand and the leaning found in most areas, could not close (Men's) or open (Women's) the jammed doors to the public area washrooms. Men's had no TP.

Overall: They do NOT understand at all what customer service is. If you want to go somewhere and be made to feel guilty, this is the place.