Dixie ford S A Glen P. is a Jerk.
I spent over a $1000 on a brake job where I was supposed to get NEW rotors.
After completion, a ford staff member drove the car to me for pick-up, I noticed that the rotors didn’t look NEW as promised , they actually looked USED instead. the ford staff member completely agreed that they looked USED.
I approached glen, hoping that he would educate me as to why they looked like this. He spoke at an elevated volume and a very annoyed tone and actually rolled his eyes at my question.
If I just spent $1000, and approached you with a reasonable question in a friendly manner, I think I deserve to be able to ask why the other ford staff member and myself feel the brakes look USED. Glen, Instead, took it personal, and behaved very unprofessionally, instead of educating me in a professional manner.
3 years ago I had the same rude, unfriendly and unprofessional behavior from glen , so I stayed away for 3 years as a result. After the 3 years passed, I thought I would try Dixie ford again but this is what happened on my VERY FIRST visit back and with the same service advisor again!
I would absolutely dread having to deal with this JERK again, so I will stay away permanently this time.
Glen is Arrogant abrasive and unprofessional.
He is a very poor representative for Dixie ford.
I spent over a $1000 on a brake job where I was supposed to get NEW rotors.
After completion, a ford staff member drove the car to me for pick-up, I noticed that the rotors didn’t look NEW as promised , they actually looked USED instead. the ford staff member completely agreed that they looked USED.
I approached glen, hoping that he would educate me as to why they looked like this. He spoke at an elevated volume and a very annoyed tone and actually rolled his eyes at my question.
If I just spent $1000, and approached you with a reasonable question in a friendly manner, I think I deserve to be able to ask why the other ford staff member and myself feel the brakes look USED. Glen, Instead, took it personal, and behaved very unprofessionally, instead of educating me in a professional manner.
3 years ago I had the same rude, unfriendly and unprofessional behavior from glen , so I stayed away for 3 years as a result. After the 3 years passed, I thought I would try...