I serviced my Lexus with them for almost more than 3 years and I was completely satisfied with their level of service. The car was new and purchased from them.

When the time came to shop for another Lexus, I presented them with a written offer from a different Lexus dealer. I assumed that with me being an existing client of Richmond Hill Lexus, they would be interested to retain me as a client and match the offer on the table.

Long story short, Richmond Hill Lexus declined to match the existing offer; the reason provided was that there wasn't enough margin for them to be interested in the deal. While they had the right to do it (their business), it was shortsighted. I purchased my new Lexus somewhere else and I also service it somewhere else. It was simply disappointing to see how Lexus Richmond Hill values the profit margin more than keeping their clients.

They did everything wrong.

- They didn't meet their deadline;
- They failed to notify me of the delay although they knew of it.
- I told them to wait with the repair because I am not sure I need their service if they are this late but they went ahead and fixed the watch without waiting and then called to bill me.
- I agreed to the service only to discover that they used a replacement part of a different color. Nobody bothered to notify the client (me) and ask if it was ok with the new color. I now have a titanium watch with a golden crown. How creepy is that??

They offered to fix the problem if I payed to have the watch shipped back to them. No estimate on how long it will take. I will not trust them again with my business.

In conclusion: amateur work, useless customer service, no accountability whatsoever. I am surprised they are still in business. Seiko Corporation might not realize that the poor customer care offered by Odyssey Time is hurting their image.