Anonymous
Caution for anyone who is planning to use this company for dog walks/boarding.
While we were super impressed by the guy who initially came to our house, seemed genuinely interested in caring for our dog and presented us with info regarding the walks, the experience with the actual walkers was far from pleasant.
We used A Leg Up last year to provide twice daily puppy visits for our new pup who actually had broken his leg in an unfortunate accident the day we brought him home from the breeder (he is perfectly fine now by the way!)
A Leg Up promised us that their walker would arrive twice daily to visit and would chart the visits in the cutesy log book they provided. Looked good, we thought. About a week into the visits, my fiancee happened to be home during the day unexpectedly. He arrived home at about 11am. He saw that the walker had been there that morning but that the walker had also logged that she was there at 1pm and had fed the pup then. She charted that the pup had done his business and she had even written little details about what the pup did on the second visit. Dan couldn't believe it but he figured he'd wait around to see. Perhaps the individual was coming back at 1pm. Well 1pm rolled around and there was no sign of the walker, 2pm, 3pm came around, no second visit. You get a picture. The walker never came back and actually LIED to us about her visit.
What's worse is that A Leg Up never fired this walker for lying about the visits.
I'm so glad we caught this as soon as we did. Who knows how long we would have been PAYING for 2 visits that weren't even happening.
Please don't use this company. They're all good at head office and feed you the lines, they've got great marketing, but they're not reliable and I really don't think can be trusted.
Caution for anyone who is planning to use this company for dog walks/boarding.
While we were super impressed by the guy who initially came to our house, seemed genuinely interested in caring for our dog and presented us with info regarding the walks, the experience with the actual walkers was far from pleasant.
We used A Leg Up last year to provide twice daily puppy visits for our new pup who actually had broken his leg in an unfortunate accident the day we brought him home from the breeder (he is perfectly fine now by the way!)
A Leg Up promised us that their walker would arrive twice daily to visit and would chart the visits in the cutesy log book they provided. Looked good, we thought. About a week into the visits, my fiancee happened to be home during the day unexpectedly. He arrived home at about 11am. He saw that the walker had been there that morning but that the walker had also logged that she was there at 1pm and had fed the pup then. She...