Purolator fail

This review might be somewhat long, but please read it.

I live in Ottawa downtown in an apartment building. My front door buzz number is wired to my cell phone, which is always near me, even if I am in shower or sleeping (yeah I am paranoid). So I can always trace attempted deliveries. If I miss a delivery - 'll have a missed call and I will always find a sticker attached near the buzz board (building entrance).

1. Every single delivery company actually tries to contact me through the buzz board. BUT NOT PUROLATOR. Apparently, they just find the main entrance locked and leave automatically. They never attempt to contact me (even if buzz number is printed on the package, yes I ask senders to do that), or leave parcel with superintendent (her office is next to the entrance and is CLEARLY open/visible during the day).

2. Every single delivery company (UPS, DHL, CanadaPost etc) leaves a delivery slip if I am not at home. BUT NOT PUROLATOR. They do call occasionally along the lines "ohai, we made zellion attempts to deliver, but you are never home, so we have your parcel and we send it back tomorrow because we can't keep it any longer".

3. I have a Purolator depot near my house. However, they never leave my parcels at that depot. Instead I have to drive 15 miles to another depot to get it. However, recently I found that you can call their 888 number and force them to send the parcel to the local depot of your choice. So if you are in the same situation, use that.

In my experience they are the worst possible delivery company there is in Canada. Whenever I order something online and delivery method is not mentioned, I actually call the seller and verify that delivery is not done by Purolator. That's how bad they are.

I've called multiple times to Purolator 888 number with complaints. They always say they'll look into it, but nothing is ever done (3 years is enough to make that conclusion).

This all sounds pretty funny, but is actually pretty sad.

Thanks for reading.